Japanese Team Leader

Job Title: Japanese Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities:** * Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements * Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly * Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations * Communicate expectations to employees and provide timely updates * Provide subject matter expertise in handling escalated customer calls as needed * Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities * Stay current on internal work processes, policies and procedures. Attend required manager development training * Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate requirements** * Bachelor's Degree in any discipline. * Proficiency in **English (minimum B1/B2 level)** with strong verbal and written communication skills. * Must be a **local Malaysian** or willing to **relocate to Malaysia**. * Prior experience in **team leadership, operations, customer service, content moderation, or BPO/shared services environment** is preferred. Location: MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 &10 Language Requirements: Time Type: Full time