Jo-202527 Operations Supervisor

### This is a remote position. **LOCATION:**Remote **POSITION TYPE:**Full-Time ### Role Overview **​** **The **Operations Supervisor**is responsible forsupervising day-to-day operations, supporting team leaders and agents, and ensuring that client deliverables are consistently met. This role requires strong leadership, coaching, and problem-solving skills to drive performance,maintainquality standards, and foster a high-performance culture within the team.** ### **Job Responsibilities** ### **Team Supervision & Performance Management** * **Supervise day-to-day activities of team members, ensuring adherence to company policies, client expectations, and SLAs.** * **Monitor individual and team performance using KPIs and productivity metrics.** * **Provide coaching, feedback, and mentoring to enhance employee performance and engagement.** * **Manage team schedules, attendance, and workforce allocation to ensureoptimalcoverage.** ### **Operations & Service Delivery** * **Ensure smooth execution of processes and workflows within assigned teams.** * **Identifyand resolve operational issues promptly, escalating concerns to the Operations Manager when needed.** * **Conduct quality checks to ensure accuracy and compliance with client and company standards.** * **Support continuous improvement initiatives to increase efficiency and client satisfaction.** * **Perform other related duties and responsibilities that may be assigned from time to time, depending on evolving business needs.** ### **Client & Stakeholder Support** * **Assistin preparing reports and updates for management and clients on performance, challenges, and improvement plans.** * **Participate in client calls or meetings whenrequired,representingthe team’s performance and action plans.** * **Collaborate with cross-functional departments (HR, Training, IT, etc.) to address operational needs.** ### **Employee Engagement & Development** * **Foster a positive, motivating, and inclusive work culture that promotes collaboration and accountability.** * **Support employee development byidentifyingtraining needs and recommending learning opportunities.** * **Handle basic employee relations concerns and recommend disciplinary action when necessary.** ** ### Requirements * Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred). * Minimum5+ years of experiencein operations management within the outsourcing, BPO, or shared services industry. * Proven ability to manage large teams in a fast-paced, client-driven environment. * Strong understanding of outsourcing operations, including recruitment, client onboarding, workforce management, and performance monitoring. * Excellent leadership, communication, and problem-solving skills. * Strong client-facing and relationship management skills. * Proficiencyin operational reporting tools, CRM, and workforce management systems. * Ability to work under pressure, adapt to change, and manage multiple priorities simultaneously. ### Benefits * Permanent work from home * An inclusive and supportive work environment. * Competitive salary. * Opportunities for career growth and professional development. ** Originally posted on [Himalayas](https://himalayas.app)