Journey Lead - Section 14 Transfers Retirement and Withdrawals

**Let's Write Africa's Story Together!** Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. **Job Description** Manage the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval. Responsibilities ================ Operations Management --------------------- Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). Business Planning ----------------- Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets. Leadership and Direction ------------------------ Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals. Performance Management ---------------------- Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives. Retail Service Operations ------------------------- Supervise a team providing administrative and service operations support and have deep expertise in the service operations provided by that team. Work Scheduling and Allocation ------------------------------ Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed. Improvement/Innovation ---------------------- Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager. Policy Development and Implementation ------------------------------------- Help develop procedures for an area of the organization and monitor their implementation. Recommendations --------------- Advise others on how to design new processes and systems that meet professional standards. Internal Communications ----------------------- Execute a communications plan within established internal communication systems and procedures. Organizational Risk Management ------------------------------ Ensure the organization is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business. Budgeting --------- Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization. Organizational Capability Building ---------------------------------- Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential. Operational Compliance ---------------------- Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. na **Skills** Action Planning, Agile Project Management, Change Management, Executing Plans, Legal Practices, Occupational Safety and Health, Oral Communications, Policies & Procedures, Professional Presentation, Project Delivery Management, Safety Management, Servant Leadership **Competencies** Builds Effective Teams Communicates Effectively Customer Focus Directs Work Drives Engagement Drives Results Ensures Accountability Financial Acumen **Education** Bachelors Degree (B) (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent **Closing Date** 10 September 2026 , 23:59 _**The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.**_ _**The Old Mutual Story!**_