Junior IT Support with Initial Training

**Czym będziesz się zajmować?** * **Location:** Kraków (3-shift schedule) * **Starting Salary:** PLN 7,500 **About the Role** We're looking for people who want to start a career in IT but don't yet have technical experience. No prior IT knowledge is required. We provide a **free 6-week training program** in Microsoft-based user support that will prepare you for the role from the ground up. Upon successful completion of the training, you will receive a job offer for the position of **Junior IT Support** as part of the **1st Line Support** team. **Recruitment Process** * * Submit your application and speak with one of our recruiters. * Begin the free 6-week Microsoft IT Support training program. * Successfully complete the training and receive a job offer as a **Junior IT Support**. **Sounds interesting? Apply today and start your IT career with us!** **Kogo poszukujemy?** **Your Responsibilities** * * Receive and log user support requests via phone, email, and the ticketing system * Resolve basic technical issues related to hardware, software, and user accounts in a Microsoft environment * Diagnose incidents and escalate more complex issues to the 2nd Line Support team * Maintain accurate ticket documentation in accordance with established procedures * Deliver high-quality customer service and ensure a positive user experience **What We're Looking For** * * Good command of English, both written and spoken * Excellent communication skills * Willingness to work in Kraków on a rotating 3-shift schedule * Previous experience in a customer-facing role is an advantage (technical experience is not required; experience in customer service, sales, hospitality, or similar roles is welcome) * Motivation to learn and develop a career in IT **What We Offer** * * **Starting salary of PLN 7,500** * **Free 6-week training program** with a guaranteed job offer upon successful completion * Employee Capital Plans (PPK) * Private **Medicover** healthcare for you and your family * PLN 400 reimbursement for prescription glasses * Guaranteed **26 days of paid annual leave**, regardless of seniority * Access to the **Worksmile** benefits platform with a monthly allowance of PLN 175 * Attractive night shift allowance * Life insurance **Czego wymagamy?** Mile widziane: * Customer support * Service desk * Komunikacja Języki: * Polski * Angielski **Jakie warunki i benefity otrzymasz?** * 7k–7.5k PLN brutto/m (Umowa o pracę) * Umowa o pracę - Praca zmianowa (100%) * Praca zdalna: Brak * Budżet szkoleniowy, Szkolenia wewnętrzne * Pakiet medyczny, Ubezpieczenie * Kawa / Herbata **Kim jesteśmy?** We are an established IT Recruitment Agency. We recruit the best IT specialists for the best IT companies – as simple as that! If you would like to be called using words as « recent », « disruptive », « breakthrough », « the only one », « making the change », « unique », etc. we definitely are the IT Recruitment Agency that should work for you.