Junior Technical Support Specialist

### Description * Respond to customer inquiries and support requests via Zendesk and other channels. * Troubleshoot basic technical and operational issues. * Accurately log, classify, and follow up on customer tickets according to SLA guidelines. * Escalate complex or unresolved issues to senior team members when necessary. * Maintain clear and professional communication with customers in English. * Follow internal workflows and contribute to knowledge base documentation when needed. * Full-time role, working in rotating shifts as part of a 24/7 support team. ### Requirements * Education in Telecommunications, IT, or a related technical field – mandatory. * Fluent written and spoken English – mandatory. * 1+ year of previous customer support experience – preferred. * Interest in telecom, mobile technologies, and IoT is a strong advantage. * Strong communication skills and a customer-oriented mindset. * Ability to work well both independently and in a team environment. * Basic problem-solving skills and a willingness to learn technical troubleshooting. ### About [Webbing](https://himalayas.app/companies/webbing) Founded in early 2010, [Webbing](https://himalayas.app/companies/webbing) is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. [Webbing](https://himalayas.app/companies/webbing)'s secured network delivers network protection and web content intelligence. Enterprise customers can manage, monitor, and optimize data usage in real-time with [Webbing](https://himalayas.app/companies/webbing)'s powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance. ### What we offer * An exciting and challenging workplace with great skill and knowledge development opportunities. * The opportunity to join a team of highly professional specialists in an international environment. * The opportunity for professional development within a reputable international innovative and growing company. Originally posted on [Himalayas](https://himalayas.app)