Junior Techops Consultant

**TransPerfect Is More Than Just a Job…** Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. **Overview** Join a collaborative team at TransPerfect, where innovation meets client success. As a Junior TechOps Consultant, you’ll play a vital role in supporting the delivery of our flagship technology solutions to enterprise clients. Working alongside seasoned professionals, you’ll gain hands-on experience with web technologies, client integrations, and product support—making this an excellent opportunity to develop your skills in a global technology environment. **Responsibilities** * Monitor client activity across TransPerfect’s technology platforms; troubleshoot issues, respond to client queries, and escalate to engineering teams when needed. * Assist the sales team in early-stage client engagements by gathering technical requirements and identifying potential solutions. * Join client meetings and contribute to documenting technical needs and integration plans. * Support the deployment of client solutions, including Single Sign-On (SSO) setups and web-based tool integrations. * Maintain and update internal and external documentation on product features and client configurations. * Participate in product demonstrations and training sessions on TransPerfect’s tools and technologies. * Collaborate cross-functionally with Product, Development, and Production teams to ensure accurate delivery of client requirements. * Gather user feedback and support efforts to enhance product features and usability. **Required Skills and Experience** * 1–2 years of relevant experience (internships, academic projects, or part-time work included). * Hands-on experience via internships or coursework in software, IT support, or client services. * Passion for technology, problem-solving, and working with clients. * Basic understanding of web technologies and systems integration. * Proficient in Microsoft Office and comfortable navigating different operating systems. * Strong verbal and written communication skills. * Ability to manage multiple tasks and thrive in a dynamic environment. * Well-organized, reliable, and eager to learn. **Preferred Qualifications (Nice to Have)** * Bachelor’s degree (or final year of study) in a relevant field. * Familiarity with SaaS tools, APIs, SSO, or software configuration. * Experience or interest in localization or global software solutions. * Comfortable working across time zones and in diverse teams. * Detail-oriented, proactive, and able to work independently when needed.