Junior Vip Manager

### Who we are [Duelbits](https://himalayas.app/companies/duelbits) is a crypto-native entertainment platform spanning casino, sportsbook, and Predict where real-world outcomes become tradable markets. Built for players who live online and move fast, [Duelbits](https://himalayas.app/companies/duelbits) operates at the intersection of crypto culture, gaming, and internet entertainment. VIP at [Duelbits](https://himalayas.app/companies/duelbits) is not a support function, it’s a core commercial system, driving retention, long-term value, and player loyalty. ### What we are looking for We’re looking to engage a JR VIP Account Manager to support and execute across our VIP portfolio. This role is designed for someone with a strong foundation in customer support within gaming or iGaming, looking to step into a more commercial, player-focused environment. Operating in alignment with a Senior VIP Manager, this role supports execution across player engagement, retention, and VIP portfolio activity. This is an execution-focused role with a clear pathway into full VIP portfolio ownership. ### What you will be doing ### VIP Portfolio Support & Execution * Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks. * Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager. * Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines. * Maintain accurate records of player interactions, offers, and portfolio actions. ### Player Engagement & Retention * Deliver proactive, timely communication with VIP players to support engagement and retention. * Assist with onboarding new VIP players and ensuring a smooth early-stage experience. * Support reactivation and retention initiatives designed by senior VIP leadership. * Contribute observations on player preferences, behaviour, and feedback. ### Portfolio Insight & Development * Surface insights on player behaviour, preferences, and engagement patterns. * Build understanding of player value, incentives, and lifecycle dynamics. * Contribute to discussions around player treatment and optimisation. ### Cross-Functional Support * Support VIP-related initiatives across CRM, social, and partnerships. * Assist in executing VIP benefits, promotions, and experiences. * Engage with community touchpoints where relevant. ### What you bring ### Core Capability * 1–3 years’ experience in customer-facing roles (support, CRM, account management, or similar). * Experience in customer support within gaming or iGaming * Strong interest in VIP management, player engagement, and retention. * Ability to interpret player behaviour and identify engagement opportunities. * Clear communication skills and strong attention to detail. * Ability to operate in a fast-paced, always-on environment. ### Advantageous Experience * Exposure to VIP, CRM, or player lifecycle management. * Familiarity with crypto, gaming, sports, or digital entertainment environments. ### What we offer * Competitive service fees with performance-linked upside. * Remote-first, international collaboration model. * Hands-on exposure to high-value portfolio management. * Ongoing guidance and development under senior VIP leadership. * Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow. Salary: Competitive Compensation Originally posted on [Himalayas](https://himalayas.app)