Key Account Advisor

We exist to create positive change for people and the planet. Join us and make a difference too! **Job Title: Key Account Advisor** **Working Model:** Hybrid (2-3 days in the office) **Location:** Pretoria, South Africa **Purpose of the Role** * Deliver a dedicated, proactive and high-quality service to customers, internal stakeholders and external clients. * Act as the primary point of contact for Key Account, Global and International clients, while supporting other BSI hubs where required. * Ensure timely and effective communication with customers throughout the audit planning and delivery process, in line with established communication protocols. **Key Responsibilities & Accountabilities** * Onboard new customers and accurately maintain customer and application data across BSI systems and program-specific platforms. * Act as the central point of contact for nominated accounts, providing end-to-end planning, scheduling and administrative support throughout the annual audit cycle. * Collaborate closely with Sales, Operations, Program Scheme Managers and Key Account teams to ensure seamless service delivery before and after sales. * Plan, schedule and coordinate audit resources, ensuring competent, compliant and cost-effective delivery. * Manage audit schedules, diary changes and rebookings, applying cancellation policies where appropriate while considering business impact. * Proactively identify resource gaps and escalate where necessary. * Arrange travel and accommodation in line with the business travel policy. * Drive planning performance by managing booked days, supporting delivery GP, resolving unbooked jobs and achieving planning KPIs. * Ensure audit reports, certificates, workflows and customer requests are completed accurately and within agreed service levels. * Create Sales Orders and ensure the timely closure of jobs within the relevant systems. * Maintain regular communication with customers, including planning customer visits, providing progress updates and participating in customer review meetings. * Monitor customer satisfaction, respond to customer feedback and escalate issues where appropriate. * Produce accurate reports, expense claims and other business documentation within agreed timescales. * Support business projects and collaborate with other BSI offices to deliver an outstanding customer experience. ​**Knowledge, Skills & Experience** * Strong customer service skills with the ability to build relationships and communicate effectively with stakeholders at all levels. * Experience in planning, scheduling, customer service or account coordination within a fast-paced environment. * Excellent organisational skills with the ability to prioritise multiple tasks and meet tight deadlines. * Strong attention to detail and accuracy when managing customer information and administrative processes. * Commercial awareness with the ability to support cost-effective planning and resource utilisation. * Proficient in Microsoft Office and comfortable using business systems. * Good understanding of South African geography to support efficient planning. * Experience with SAP, PG and the Assurance Portal would be advantageous. * Previous experience in third-party audit planning would be advantageous. **Language Requirements** * Business-level English is essential. * Additional language skills would be an advantage. #LI-SC3 #LI-Hybrid **About Us** BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.   Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.