Key Account Manager

We are looking for a strategic Key Account Manager to join our e-commerce enablement team. In this role, you will manage and grow key client relationships, drive business growth, and deliver exceptional service and solutions in the e-commerce distribution and enablement space. Your goal will be to maximize client satisfaction, loyalty, and revenue. You will also play a critical role in helping brands achieve their revenue targets, and act as a consultant for their e-commerce strategies. What You'll Do • Build and maintain strong relationships with key clients, especially in FMCG, Home & Living, and Electronics, serving as their primary point of contact, addressing their needs, and providing solutions. • Understand clients’ business goals and challenges to offer tailored advice and solutions as well as set and achieve their revenue targets through effective e-commerce strategies. • Liaise with partner marketplaces such as Tokopedia, Shopee, TikTok, Lazada, and others. • Develop and implement strategic account plans to achieve the company’s revenue and profitability targets. • Offer guidance on user experience (UX) on client’s e-commerce platforms to be more attractive such as content, layout, product images, and descriptions. • Lead and mentor the team, providing guidance, support, and motivation to drive performance and foster professional growth. • Collaborate with cross-functional teams to ensure seamless delivery of products/services and exceptional client experience. • Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities. Who You Are • Proven experience as a Key Account Manager or similar role in the e-commerce distribution and enablement. • Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets in the commercial side of E-Commerce Distribution and Enablement. • Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth. • Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes. • Solid knowledge of industry trends, market dynamics, and a keen understanding of the competitive landscape. • Exceptional interpersonal and communication skills with strong capability to build long-term relationships with significant business clients. Why You'll Love It • Advanced AI Tools For All Positions!! • Competitive Salary • Performance Review ( 2 times per year ) • Performance Bonus • Annual Paid Leave • Health Insurance • Social Security • Work in professional and dynamic environment • Good chance to explore new trends in a digital market and global e-commerce