Key Account Manager - Major Accounts

About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing Manage and Grow Major Accounts Develop and strengthen relationships with existing strategic customers, identifying opportunities to expand partnerships and increase customer value across Ricoh's portfolio. Win New Business Proactively identify, engage, and acquire new enterprise customers through strategic prospecting, consultative selling, and value-based account development. Drive Digital Workplace Transformation Help customers modernize the way they work by introducing Ricoh's portfolio of Digital Workplace Solutions, including Managed Services, Communication Services, Meeting Spaces, Workplace Experience, and other innovative technologies that support collaboration and hybrid work. Own the Sales Cycle Manage the entire sales process-from opportunity identification and account planning to solution development, negotiations, and closing-while consistently achieving ambitious sales targets. Develop Strategic Account Plans Create and execute account plans aligned with customers' business objectives, identifying opportunities to grow long-term partnerships and deliver measurable business outcomes. Build Executive Relationships Establish trusted relationships with decision-makers and stakeholders at all levels, acting as a strategic advisor who understands customer challenges and delivers tailored solutions. Collaborate Across Teams Work closely with solution specialists, pre-sales consultants, service delivery teams, and colleagues across the Nordic organization to deliver integrated solutions for both local and international customers. Manage Pipeline and Forecasts Maintain an accurate sales pipeline and reliable forecasts using CRM tools to support business planning and sales performance. You will ideally have You are a driven and customer-focused sales professional who combines strong commercial acumen with a consultative approach. You enjoy creating long-term customer success, identifying new business opportunities, and working with technology that helps organizations transform the way they work. You bring: Several years of successful B2B sales experience, preferably within technology, IT services, digital workplace solutions, managed services, AV (Audio Visual), Workplace Experience, or a related industry. Proven success in managing and growing strategic or major customer accounts while developing new business opportunities. Experience selling to enterprise-level organizations and engaging with senior decision-makers. A consultative, solution-oriented sales approach with the ability to understand customer business challenges and translate them into value-creating solutions. A strong interest in digital workplace technologies, including collaboration, communication, meeting room, AV, and workplace experience solutions. Excellent negotiation, presentation, and relationship-building skills. Experience working with CRM systems and managing a structured sales pipeline. Fluency in Finnish and English, both written and spoken. Swedish is considered an advantage. A proactive, self-driven, and collaborative mindset with the ability to work independently while contributing to team success. In return for your commitment, you can expect At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life. Love to Connect You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day. Love to Grow Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world. Love to Give Back Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact. Love to Succeed Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements. We are an equal opportunities employer We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward. Ready to love what you do? Apply now and help us shape what comes next.