Key Account Manager - Municipal Water

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role ============== We’re looking for a high-impact Key Account Manager to take ownership of one of our most significant long-term utility partnerships – a major regional water provider serving millions of customers across the North West of England. This is a commercially critical role where you will own the account strategy end-to-end—driving growth across capital projects (pump packages and related equipment) and aftermarket services, while shaping the future of a well-established, high-value relationship. **Your main responsibilities:**  * Own the P&L and growth strategy for a utility account, with clear accountability for revenue and margin performance * Drive the narrative with the customer—positioning us as a trusted, strategic partner across both capital investment and lifecycle services * Lead and coordinate a multi-disciplinary account team, ensuring alignment across sales, service, engineering and delivery * Build and deepen senior stakeholder relationships, influencing decision-making at operational and strategic levels * Develop and execute a long-term account development plan, aligned to the customer’s AMP cycles and investment priorities * Provide accurate forecasting, pipeline management and reporting * Act as the voice of the customer internally, ensuring continuous improvement and delivery excellence **What We’re Looking For** -------------------------- * Whilst this is a remote role, we have a preference for candidates based in the North West of England. Regular customer visits and face-to-face engagement are essential to building relationships, providing effective support, and maintaining a strong presence across the region. * Proven experience in a Key Account Management or Strategic Account role within engineering, industrial or utilities environments * Strong commercial acumen with experience owning revenue targets and driving growth * Background in pumps, rotating equipment, or fluid handling systems is highly desirable. Alternatively, direct experience working closely with a UK -based water utility provider is a strong advantage * Demonstrated ability to build and manage high-value, long-term customer relationships * Experience leading or influencing cross-functional teams without direct line management * Confident communicator, capable of engaging at both technical and executive levels * Strategic mindset with the ability to translate customer needs into tangible commercial outcomes What we offer you ================= * A fully remote home based role with travel across regions. * A competitive basic salary * Annual personal bonus scheme based on company and personal performance * Private Medical Insurance * 33 days annual leave. * Defined pension contributions. * Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks. * Confidential support via Employee Assistance Programmes. * Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership. * Discounted personal car leasing for you your family and friends. * Long Service Awards celebrating your commitment. * Continuous learning opportunities through Sulzer Learning Pathways. * As a Silver Award holder of the MoD Defence Employer Recognition Scheme, we welcome and support veterans, reservists and Cadet Adult Volunteers with policies for training, camps and deployment, plus a growing internal military network. #LI-Remote Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.   We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.