Lead Accounts Receivable Representative

**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** **Position Summary** The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment.  They lead all aspects of problem solving and facilitate conversations with responsible parties.  . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio. They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M. _**This position requires on-site presence at our facility located at 300 Industry Drive, Pittsburgh, PA.** Please note that relocation assistance is not available for this role at this time._ **Key Responsibilities:**  * Communicate professionally, both written and verbal * Effectively handle a high volume of email communication and phone contact * Have a solid understanding of customer billing platforms that allow problem identification and solution * Proficiency in key Excel functions that will drive collection efficiencies for large customers * Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans * Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans * Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations * Ability to react to and effectively handle changes in priorities based on business need * Formulate a course of action to consistently accomplish or outperform established goals * Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default * Ability to work with minimal direction; following guidelines and company policy * Support development and implementation of on-boarding content for new team members * Use Practical Process Improvement techniques to identify and solution problem root cause * Mentor and support other team members **Non-Negotiable Hiring Criteria:** * High School Diploma and/or GED required * 5+ years of experience in collections and/or business or an equivalent combination of education and experience. * Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts * Demonstrate proficiency with MS Office (Word, Excel, and Outlook) * Excellent written and verbal skills that allow effective communication via both phone and email * Operates with a high degree of integrity, works well in a team environment.  **Minimum Requirements/Qualifications:** * Bachelor’s degree in a business field preferred. * Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail * Goal oriented * Possesses a high degree of integrity * Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts * Ability to work effectively with other team members in an open environment * Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos * Travel may be required at times, up to 20%.