Lead - Admissions Services

**Primary City/State:** John C Lincoln - 250 E Dunlap Ave Phoenix, AZ 85020 **Category:** Patient Services **Shift:** Night **Department:** Registration Admitting Thursday- Saturday and every other Wednesday 4:00pm-2:30am **Great care starts with great people. (Like you.)** At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. **Responsibilities:** JOB SUMMARY Serves as a working operations lead for staff. Acts as a resource for information regarding ADT system, Medicaid, self-pay accounts, and Insurance benefits. Serves as a liaison between the Patient Access representatives, Supervisors and Directors. Serves as a subject matter expert with the patient access processes in the ADT system and any other systems utilized by Patient Access personnel; performs all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the revenue cycle. Maintains ongoing department training program in conjunction with Patient Access Supervisor and trainers. ESSENTIAL FUNCTIONS * Oversees the shift-to-shift responsibilities of the registration staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent software applications. Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks. * Completes reports as assigned. * Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department. * Performs registrations in order to stay current on system requirements and ease of use. * Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments. * Attends payer in-services (as assigned) and departmental meetings in order to enhance communications and public relation skills. Participates in process improvement activities. EDUCATION * High School Diploma or GED **Required** * Associates in related healthcare field Preferred EXPERIENCE * 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service. **Required** * 3 years healthcare or hospital registration experience or patient financial counseling Preferred * 3 years minimum experience required. Preferred LICENSE AND CERTIFICATIONS We're all in for your career.