Lead Business Analytics & Reporting Analyst - Buffalo Ny Hybrid

**Overview:**  ============== Join a newly formed, high-impact team focused on driving strategic insights and operational excellence across M&T Bank’s retail banking network. This role sits at the intersection of data, strategy, and customer experience – supporting front-line teams with actionable insights, improving reporting and processes, and ensuring regulatory compliance. You’ll be a key player in shaping how we understand our product portfolio, customer profitability, and banker performance across markets. **What You’ll Do:** * **Lead Strategic Reporting & Insights**: Own the development and evolution of executive-level dashboards and reporting tools that provide visibility into sales performance, product accuracy, and customer outcomes. * **Drive Data-Backed Decision Making**: Analyze large datasets to uncover customer and business insights, identify trends, and support strategic initiatives across pricing, forecasting, and competitive positioning. * **Enhance Processes & Automation**: Streamline existing reporting processes, implement automation solutions, and continuously improve operational workflows to increase efficiency and reduce error rates. * **Support Front-Line Success**: Partner with regional and market managers to deliver insights that help bankers understand their goals, performance, and coaching opportunities – ensuring alignment with regulatory standards and customer service excellence. * **Lead Cross-Functional Projects**: Collaborate with business partners, technology teams, and vendors to implement new systems, resolve issues, and support audits and compliance testing. * **Be a Strategic Partner**: Go beyond order-taking – engage stakeholders to understand the “why” behind requests, challenge assumptions, and deliver solutions that drive real business value. * **Supervisory/Managerial Responsibilities**: Serves as a mentor and trusted advisor to junior team members. May provide leadership and direction to support skill development, performance growth, and team collaboration. **Education and Experience Required:** * Bachelor’s degree or equivalent work experience * 4+ years of experience in business analytics, reporting, or strategic operations **Education and Experience Preferred:** * Proficiency in SQL and understanding of relational databases * Strong business acumen and ability to translate data into actionable insights * Experience with Tableau or Power BI * Experience with Alteryx * Proven ability to create executive-level dashboards and tell compelling stories with data * Background in customer insights, product performance, and process improvement * Experience working with stakeholders across departments and resolving conflicting viewpoints * Relationship-building and stakeholder management * Strategic problem-solving and curiosity-driven mindset * Strong communication and collaboration skills * Ability to navigate ambiguity and drive clarity **Working Model & Office Location:** This is a hybrid position requiring four days in-office per week. Eligible candidates must live within commuting distance to 345 Main Street, Buffalo, NY 14203. **Why Join Us?** This is a unique opportunity to be part of a growing team that’s shaping the future of retail banking at M&T. You’ll work on meaningful projects, collaborate with passionate professionals, and have the autonomy to make a real impact M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** ============ Buffalo, New York, United States of America