Lead Front Desk Agent

Hourly Rate: $18.45 **Regular Full-time Position** **Shift:1st/2nd: Must be available weekends and holidays** **Hourly Wage: $ 18.45** Are you looking for a place where meaningful moments are made together?   At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Lead** **Guest Services Associate** at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.  **Where great benefits lead to a life fulfilled.**  * Competitive Pay  * Medical/Dental/Vision/401K opportunities  * Travel discounts  * Credit Union Membership  * Tuition Reimbursement  * Professional Counseling & Family Support  * Growth and Development Opportunities  * \*Benefit Eligibility will vary by position  **Site Specific Perks**  * Complimentary work shoes   * Monthly lunch celebration for birthdays and awards   * Company branded shirts, coats, hats and sunscreen for outdoor associates   * Monthly cell phone discounts   * Fitness center discounts   * Meal subscription plan discounts   **As a** **Lead** **Guest Services Associate, a typical day will include:**   * Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.  * Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.    * Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)  * Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.   * Answers telephone calls and routes calls to the proper department as applicable.     * Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.   * Assists management with training new associates or hourly duties as needed.   **Guest Experience and Company Standards**  * Welcome and greet guests and anticipate and address their needs.  * Interact with colleagues and guests professionally and promptly.  * Contribute to team goals.  * Always follow company policies and safety procedures.  **To Become a** **Lead** **Guest Services Associate at MVW:**   * Available to work various shifts, holidays, and both weekend days.  * Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  * Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.  * Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   * Specific job duties may differ by property, size of team, or facility.  Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.