Lead Hand

**Intelcom | Dragonfly**  With more than 100 sorting stations and operations across three continents, **Intelcom | Dragonfly** is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology.**  **Your Role: At the Heart of the Chain** **Core Duties:**   1\. Health & Safety  * Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.  * Enforce safe working methods and behaviors within the team.  * Conduct safety audits and warehouse checks.  * Make sure everyone meets safety standards.  * Respond to emergencies as required.  * Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.  2\. Leadership & Team Support  * Motivate and lead sorters; be their point of reference.  * Mentor and support Package Handlers during the sort process.  * Coach and mentor warehouse associates, including training new hires.  * Respond quickly to requests for changes and unforeseen events.  * Forward special cases to supervisors or managers.  * Perform related tasks assigned by supervisors.  3\. Operations & Workflow Management  * Support the supervision of sorting, scanning, and processing packages (including defective items and returns).  * Setup sorting layout.  * Assist with sorting packages and envelopes as needed.  * Assign labour and manage workforce deployment as required.  * Perform data entry as needed.  4\. Shipping & Receiving  * Unload trailers and verify freight against manifests.  * Unloading and loading of pallets.  * Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.  5\. Warehouse Organization  * Ensure warehouse cleanliness and organization.   * Other duties as assigned  **Why Join Intelcom | Dragonfly?** * Short- and medium-term growth opportunities  * Comprehensive group insurance  * Group RRSP program  * Employee Assistance Program…  This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly**, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.  **The process is simple**: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.  See you soon! _Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs._