Lead Information Developer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! **Lead Information Developer** We are seeking an experienced **Lead Information Developer** to lead documentation strategy and delivery for a portfolio of cybersecurity products. This role combines technical writing leadership, content strategy, and AI-enabled documentation innovation. The ideal candidate is a strong technical communicator who can create and structure content for **human users and AI-powered consumers**, including copilots, chatbots, search assistants, and agentic experiences. The role requires driving documentation excellence through Generative AI, content analytics, automation, and team mentorship. **Responsibilities** * Lead documentation strategy, planning, and execution across multiple product areas to improve consistency and delivery. * Partner with Product Management, Engineering, UX, Support, and other stakeholders to align documentation with product and business goals. * Drive documentation standards, governance, content architecture, and reusable content strategies. * Mentor and coach Information Developers, providing technical guidance, reviews, and best practices to strengthen team performance. * Champion adoption of Generative AI, automation, and modern documentation technologies to enhance content quality, productivity, and impact. * Create and optimize content for both human consumption and AI-driven experiences, applying SEO, GEO, and AEO best practices to improve discoverability and use. * Define documentation KPIs and establish dashboards to measure content effectiveness, discoverability, engagement, operational efficiency, and business impact. * Use analytics, customer feedback, and support insights to drive continuous improvement and data-driven content decisions that better serve users. * Lead initiatives that improve documentation scalability, quality, and productivity. **Qualifications** * 12+ years of experience in Technical Writing, Information Development, or Technical Communication, including leadership of documentation initiatives and strong experience in enterprise software, SaaS, cloud, API, or cybersecurity products. * Strong expertise in technical writing, information architecture, content strategy, and structured authoring. * Hands-on experience with Generative AI, prompt engineering, AI-assisted authoring tools, and documentation automation. * Experience defining content metrics, developing dashboards, and leveraging analytics to measure and improve content performance. * Proficiency with JIRA or similar ticketing systems, CMS platforms, publishing tools, Git-based repositories, and modern documentation ecosystems. * Strong leadership, stakeholder management, communication, and mentoring skills. **Good to Have** * Experience with Google Analytics, Power BI, Tableau, or similar platforms. * Understanding of AEO, GEO, semantic search, Retrieval-Augmented Generation (RAG), and AI-ready content strategies. * Experience with Docs-as-Code, structured authoring, and enterprise knowledge management practices.