Lead Products & Services Manager - Pricing Strategy & Payment Integration

**Important Application Submission Information** In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, September 18, 2026 More than a career - a chance to make a difference in people's lives. --------------------------------------------------------------------- Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. **Job Summary**            Residential Solutions is the non-regulated business of Duke Energy that sells and administers Home Protection Plans to residential customers.  As the business is expanding and a new platform is being developed to support new business models and customers, we are looking to fill a role with focus on integrating a third-party payment processor on the new customer-facing platform.  The platform is positioned to grow and accelerate our current non-regulated Residential Solutions business by expanding out new products and services and targeting new customers. **Responsibilities** * Owns the payment platform implementation, product strategy and roadmap * Drive out the evolution of payment experiences, optimize systems and platform capabilities that directly influence subscriber growth * Own the full product lifecycle for the payment platform, including strategy, roadmap, prioritization, execution and launch * Drive platform capabilities that improve purchase conversion, first payment success, renewal, subscriber retention and long-term revenue performance * Manages merchant contract negotiations, payment strategies and alternative payments * Develop in depth understanding of Consumer payment products and serves as a subject matter expert * Partners with cross functional teams and leaders across the organization to align growth, performance management, and risk management priorities and execution * Surveys payment industry efforts and peer competitors to identify areas of opportunity * Manage external vendors responsible for payments end-to-end operations, including processing services and technology providers, card networks, embossing and printing capabilities, and loyalty platforms * Maintains visibility into industry trends, customer behaviors, new product offerings, new providers and regulatory trends, and areas of focus * Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives. * Translate business objectives and user needs into business requirements, user stories, target-state process flows, product roadmaps, and delivery artifacts for digital assets and adjacent payments initiatives * Continually reviews work processes within assigned products, programs and services and takes timely action for improvement                                                   * Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders **Basic/Required Qualifications** * Bachelor's Degree in Engineering, Business, Finance, or other related degree * Minimum 5 years related working experience or * Associate's degree and 7 years of related experience * In lieu of bachelor's/associates degree, a High School Diploma/GED and 9 years of related work experience **Preferred Qualifications** * Master’s Degree in Marketing, Engineering, or Business Administration * 7 years of related work experience **Additional Preferred Qualifications** * Experience leading or coordinating cross-functional initiatives, governance routines, and business planning processes. * Experience with project management, including development of implementation plans, timelines, status reporting, and follow-up routines. * Strong financial acumen and ability to connect performance insights to business decisions. * Expert PowerPoint skills, including the ability to translate strategy, data, performance insights, and complex initiatives into clear, compelling executive-level presentation stories. * Strong collaboration and relationship-building skills across functions and levels of the organization. * Strong problem-solving, analytical, and decision-support skills. * Strong organizational and planning skills, with the ability to manage multiple priorities in a dynamic environment. * Strong written, verbal, and presentation communication skills. * Demonstrated ability to influence, facilitate, and drive alignment across diverse stakeholder groups. * Experience preparing executive presentations, business reviews, leadership meeting materials, and strategic updates. * Systems thinking and ability to connect the dots across functions, priorities, initiatives, and enterprise objectives. * Experience successfully working in a team environment to achieve shared goals. * Demonstrated experience in change management, process integration and implementation and supervisory or management experience **Working Conditions** * Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility. * Office Environment ****Travel Requirements**** 5-15% ### Relocation Assistance Provided (as applicable) No ### Represented/Union Position No ### Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. ### ### Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. [Privacy](https://www.duke-energy.com/legal/privacy) [Do Not Sell My Personal Information (CA)](https://www.duke-energy.com/legal/ccpa-opt-out-request-form) [Terms of Use](https://www.duke-energy.com/legal/terms-of-use) [Accessibility](https://www.duke-energy.com/customer-service/accessibility)