Lead Project Manager

Join Clario, a part of Thermo Fisher Scientific and help shape the delivery of innovative electronic Clinical Outcome Assessment (eCOA) solutions that support clinical trials around the world. As a Lead Project Manager within our eCOA business unit, you will lead complex global studies while providing leadership, mentorship, and operational oversight to Project Management team members. You will serve as a strategic partner to sponsors and internal stakeholders, ensuring projects are delivered with excellence while driving operational consistency, team development, and exceptional customer experiences. This India-based role supports U.S. customers and project teams and requires regular working hours aligned with the U.S. East Coast (Eastern Time Zone). **What We Offer** * Competitive pay and incentives. * Provident fund and medical insurance. * Engaging employee programs and local events. * Modern office spaces and remote work flexibility. * Opportunities for professional growth, leadership development, and career advancement within a global organization **What You'll Be Doing** * Lead, mentor, and develop Project Management team members by fostering core competencies, professional growth, and career development opportunities. * Ensure appropriate training, onboarding, and development activities are completed and documented in accordance with company standards. * Review project documentation, system configurations, and study deliverables to ensure quality, consistency, and compliance with applicable SOPs and quality requirements. * Conduct routine team meetings to facilitate communication, monitor workloads, provide operational guidance, and support forecasting activities. * Track, analyze, and report key team performance metrics and operational indicators. * Independently lead the planning, setup, monitoring, and closeout phases of complex eCOA studies and programs. * Gather customer requirements and translate study needs into actionable plans for cross-functional operational teams. * Develop, review, and maintain study documentation throughout the project lifecycle. * Oversee the distribution, tracking, and management of study devices and associated equipment. * Create, review, and distribute study reports, metrics, and communications to clients and internal stakeholders. * Ensure proper archival of study data, documentation, and project records in accordance with company and regulatory requirements. * Establish and manage customer expectations through proactive communication, strategic partnership, and stakeholder management. * Monitor study timelines, milestones, and deliverables to ensure successful execution and client satisfaction. * Manage financial aspects of assigned programs, including budget reviews, revenue forecasting, scope management, and invoice reconciliation activities. * Identify project risks, develop mitigation strategies, and escalate issues appropriately to support successful project delivery. * Lead internal and external discussions, negotiations, and stakeholder communications to support contractual obligations and project objectives. * Apply structured problem-solving methodologies to address customer concerns, operational challenges, and project escalations. * Maintain issue tracking documentation and ensure timely resolution of client and project-related concerns. * Serve as a subject matter expert and operational resource for cross-functional teams and cross-trained personnel. * Support strategic initiatives, operational readiness activities, new product introductions, and process improvement programs within the eCOA business unit. * Present eCOA services and operational workflows during investigator meetings, site initiation meetings, business development discussions, and client presentations. * Support departmental growth through training, coaching, onboarding, and mentoring of new Project Management team members. **What We Look For** * Bachelor's degree and demonstrated Project Management expertise within the pharmaceutical, biotechnology, healthcare, clinical research, life sciences, or related industry. * 5 to 10 years of experience in project management with increasing responsibility in clinical research, healthcare technology, or pharmaceutical services. * Demonstrated experience leading, mentoring, coaching, and developing team members. * Strong understanding of the drug development process and clinical trial lifecycle. * Experience managing technology-enabled clinical trials, eCOA, ePRO, eConsent, RTSM/IRT, or related eClinical solutions is highly desirable. * Proven ability to manage complex global studies, budgets, timelines, risks, and customer relationships simultaneously. * Strong financial management capabilities, including forecasting, budget management, invoicing, and scope control. * Excellent leadership, organizational, interpersonal, time management, and prioritization skills. * Outstanding verbal and written communication skills with the ability to communicate effectively in English. * Strong negotiation, stakeholder management, and problem-solving capabilities. * Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams. * Detail-oriented, customer-focused, and highly responsive in a fast-paced environment. * Ability to influence decisions, drive operational excellence, and contribute to strategic business objectives. At Clario, a part of Thermo Fisher Scientific, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.