Lead Project Program Manager - Call Center Ops Support

**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.** At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. **Lead Project/Program Mgmt - Call Center Ops Support** (Customer Care Operations Support | Data & Analytics)  **Overview**  We’re looking for a **Lead Project / Program Manager** to drive transformation across our **Customer Care Operations Support** organization. This is not a traditional PM role. You’ll operate at the intersection of **data, business intelligence, and execution**—partnering across **Operations, Product, Data, and Technology** to turn insights into real, scalable outcomes. If you thrive in fast-moving environments, can bring clarity to ambiguity, and love turning data into action—this role is built for you.  **What You’ll Do**  **Drive End-to-End Program Delivery**  Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.  **Turn Data into Action**  Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.  **Lead Cross-Functional Execution**  Act as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.  **Optimize Customer Care Operations**  Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.  **Own Planning & Governance**  Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.  **Manage Risk & Solve Problems**  Proactively identify risks, remove blockers, and drive resolution across stakeholders and teams.  **Communicate at the Executive Level**  Deliver clear, concise updates, insights, and recommendations to senior leadership.  **Influence Without Authority**  Lead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.  **Top Must-Have Experience**  * Proven success leading **large-scale, cross-functional programs** with measurable business impact  * Strong ability to **translate strategy into execution** (roadmaps, prioritization, delivery)  * Experience working in **data-driven environments** (analytics, BI, operations, or CX)  * Exceptional **stakeholder management and communication skills**  * Demonstrated ownership of **end-to-end delivery** (risk, dependencies, governance, execution)  * Ability to operate in **ambiguous, fast-paced environments** and drive clarity  **Preferred Background**  * Experience supporting **Customer Care, Operations, or Customer Experience organizations**  * Exposure to **business intelligence, analytics, or automation initiatives**  * Familiarity with **Agile, Waterfall, or hybrid delivery models**  * Track record of influencing **senior leadership and cross-functional teams**  **Why This Role Stands Out**  * High-visibility role with **direct impact on customer experience and operational performance**  * Opportunity to **lead transformation initiatives at scale**  * Work at the intersection of **data, strategy, and execution**  * Partner with **senior leaders across the business**  **Minimum Qualifications**  * Bachelor’s degree (or equivalent experience)  * ~5+ years of experience in **project/program management, operations, or analytics-driven roles**  * Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable. * Certifications (PMP, Agile, etc.) a plus  **Bottom Line**  If you’re a **business-minded program leader** who can connect **data, strategy, and execution**—and want to drive meaningful transformation—this is a high-impact opportunity.  **Call to action** If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today! Ready to join our team? Apply today! Our Lead Project/Program Mgmt jobs earn between $118,800.00 - $178,200.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **Joining our team comes with amazing perks and benefits:** * Medical/Dental/Vision coverage * 401(k) plan * Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Paid Caregiver Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone **Weekly Hours:** 40 **Time Type:** Regular **Location:** Dallas, Texas **Salary Range:** $118,800.00 - $178,200.00 AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. 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