Lead Servicenow Developer with Strong AI Genai Expertise

Lead ServiceNow Developer with strong AI/GenAI expertise1 We are looking for an experienced **ServiceNow Developer with strong AI/GenAI expertise** to design, develop, and implement innovative ServiceNow solutions that combine the ServiceNow platform with modern AI capabilities. The ideal candidate will have hands-on experience with **ServiceNow development, Now Assist, AI agents, Graph RAG, Agentic RAG, LangGraph, LangChain, and Neo4j**, along with strong programming skills in **Python and JavaScript**. This role will be responsible for building intelligent, context-aware solutions and AI agents that leverage enterprise knowledge, ServiceNow data, and graph-based relationships to automate workflows and improve user experiences. Key Responsibilities -------------------- * Design, develop, configure, and maintain solutions on the **ServiceNow platform**. * Develop ServiceNow applications, workflows, integrations, business rules, Script Includes, REST APIs, UI components, and custom applications. * Configure and extend **Now Assist** capabilities to support enterprise AI use cases. * Design and develop **AI agents/agentic workflows** within the ServiceNow platform. * Build and integrate **Graph RAG and Agentic RAG** solutions for enterprise knowledge retrieval and reasoning. * Develop AI-powered solutions using **LangGraph and LangChain**. * Design and implement knowledge graphs and graph-based retrieval solutions using **Neo4j**. * Integrate ServiceNow data and enterprise knowledge sources with AI/LLM-based applications. * Develop intelligent agents capable of retrieving information, reasoning over enterprise data, and executing appropriate actions. * Build RAG pipelines, including document ingestion, chunking, embeddings, retrieval, reranking, context construction, and response generation. * Develop integrations between ServiceNow, AI/ML services, vector/graph databases, and external enterprise systems. * Write clean, maintainable, and scalable **Python and JavaScript** code. * Collaborate with architects, product owners, business stakeholders, and AI/ML engineers to translate business requirements into scalable technical solutions. * Implement appropriate security, access controls, governance, monitoring, and testing for AI-enabled ServiceNow solutions. * Troubleshoot production issues and continuously improve the performance and reliability of AI and ServiceNow solutions. Required Skills & Experience ---------------------------- ### ServiceNow * Strong hands-on experience as a **ServiceNow Developer**. * Experience with ServiceNow development and configuration across areas such as: * Business Rules * Script Includes * Client Scripts * UI Policies / UI Actions * Workflows / Flow Designer * REST/SOAP integrations * ServiceNow APIs * Custom applications * Strong understanding of the ServiceNow platform architecture and development best practices. * Experience configuring and extending **Now Assist**. * Hands-on experience developing or configuring **AI agents on the ServiceNow platform**. ### AI / GenAI / RAG * Strong understanding of **Generative AI, LLMs, RAG, and AI agents**. * Hands-on experience building **Graph RAG** solutions. * Hands-on experience with **Agentic RAG / Agentic AI** architectures. * Experience designing AI agents that can reason, retrieve information, use tools, and execute actions. * Strong understanding of retrieval pipelines, embeddings, vector search, knowledge graphs, context management, and prompt engineering. * Experience integrating LLMs with enterprise applications and data sources. ### AI Frameworks & Technologies * Hands-on experience with **LangGraph** for building agentic workflows. * Strong experience with **LangChain** and its components for LLM/RAG application development. * Experience with **Neo4j** and knowledge graph concepts. * Experience designing graph-based retrieval and reasoning workflows. * Experience working with APIs and integrating AI services with enterprise platforms. ### Programming * Strong **JavaScript** development skills, particularly in the context of ServiceNow. * Strong **Python** programming skills for AI/GenAI integrations and backend development. * Ability to develop production-quality, modular, testable, and maintainable code. Preferred Qualifications ------------------------ * Experience with ServiceNow **AI Search, Now Assist, Virtual Agent, Knowledge Management, or Intelligent Automation**. * Experience with LLM platforms such as OpenAI, Azure OpenAI, Anthropic, or similar technologies. * Experience with vector databases and semantic search technologies. * Understanding of knowledge graph modeling, graph algorithms, and graph-based retrieval. * Experience with REST APIs, microservices, cloud platforms, and enterprise integrations. * Experience implementing AI solutions with enterprise security, governance, and responsible AI considerations. * ServiceNow certifications such as **Certified System Administrator (CSA)** or **Certified Application Developer (CAD)** are preferred. Minium Experience: 12 years of developement experience