Lead SWE – Servicenow

**Scope:** * We are seeking an experienced **ServiceNow Technical Lead** with strong expertise in **ITSM implementations, platform development, integrations, and AI-driven ServiceNow capabilities**. * The ideal candidate will lead end-to-end ServiceNow initiatives, provide technical leadership, mentor team members, and collaborate with stakeholders to deliver scalable and business-aligned solutions. **What You'll do:** * Lead end-to-end ServiceNow implementations, enhancements, and platform solutions with a strong focus on ITSM. * Design, develop, and support ServiceNow applications, workflows, and customizations following platform best practices. * Implement and maintain CMDB, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), and HR Service Delivery (HRSD) solutions. * Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and related technologies. * Utilize Postman, JSON/XML, API testing, troubleshooting, and validation techniques to ensure successful integration delivery. * Identify and implement AI-driven use cases utilizing Now Assist, AI Agents, and Virtual Agent capabilities. * Configure and enhance Employee Center Portal, including user experience, content management, search optimization, and portal improvements. * Manage data integrations using Data Sources, Import Sets, and Transform Maps; develop reports and dashboards to support business needs. * Analyze business requirements and translate them into scalable technical solutions aligned with ServiceNow best practices. * Troubleshoot complex platform and integration issues, perform root cause analysis, and drive resolution. * Conduct code reviews, establish development standards, and ensure quality, maintainable, and upgrade-friendly solutions. * Mentor developers, conduct knowledge-sharing sessions, and support team capability development. * Collaborate with architects, product owners, business stakeholders, and cross-functional teams to deliver successful outcomes. * Stay current with ServiceNow platform innovations, particularly AI, automation, and emerging technologies. **What we are looking for:** * Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. * 10+ years of overall IT experience with 7+ years of hands-on experience in ServiceNow development, administration, and implementation. * Strong expertise in ServiceNow platform development and ITSM implementation. * Hands-on experience with REST APIs, SOAP Web Services, Integration Hub, and third-party integrations. * Experience working with CMDB, Discovery, HAM, SAM, and HRSD modules. * Knowledge of Now Assist, AI Agents, Virtual Agent, and Employee Center. * Strong experience with Data Sources, Import Sets, Transform Maps, Reports, and Dashboards. * Excellent problem-solving, communication, stakeholder management, and leadership skills. * Proven experience mentoring technical teams and driving best practices. ### **Mandatory Certifications** * ServiceNow Certified System Administrator (CSA) * Certified Implementation Specialist – ITSM (CIS-ITSM) **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.