Lead Tech Operations Manager

**About us** **Distribusion** is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and [Booking.com](http://Booking.com). We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond. **The Opportunity** We are looking for a **Lead Technical Operations Manager** to drive how we manage escalations, investigations, and partner communications to keep the product running smoothly. Beyond the technical ownership, you'll be a people leader - coaching your team, setting clear direction, and building the environment that helps them grow and perform at their best. **What you will do:** * Maintain high-level operational ownership across the team. * Lead incident management and drive swift resolutions, acting as the escalation point for complex issues. * Conduct technical investigations. * Analyze data to validate hypotheses and identify optimizations. * Review tech and product designs to identify and mitigate operational risks. * Support strategic and operational projects. * Implement continuous improvements in products and systems. * Build tools and processes that enhance team efficiency. * Manage internal and external communications. * Coach, mentor, and provide day-to-day direction to team members, supporting their skill development and career growth. * Set clear goals for the team, track performance, and deliver regular, constructive feedback. * Own team scheduling and on-call rotations, ensuring adequate coverage at all times. * Act as the key liaison between the team and cross-functional stakeholders/leadership, representing team priorities and progress. **Workplace:** Berlin, hybrid or Germany, remote