Lead Technical Support Engineer

******Job Description Summary****** =================================== • Part of the APAC Service Team providing technical expertise from India but supporting the whole region as required • To support Power Conversion and storage customers with technical aspects of upgrades, in-depth trouble-shooting, creation of technical reports and expert advice. • To support Service projects as required. • This role may involve site work supporting customers **Job Description** ===================          **MAIN TASKS AND ACTIVITIES** ·         Analysis of technical data from reported customer problems and creation of technical reports to discuss the findings, conclusions and recommendations. ·         Application or development of engineering standards. ·         Telephone and email support when required, including analysis of alarms and trip history data, and proposals for solutions to problems. ·         Use of Smart Serve to document all customer cases and follow up to completion ·         Preparation of Pre Site packs for FSE’s detailing technical requirements and providing appropriate instructions for works. ·         Create customer warning notices and advice notices in response to discovery of a hardware or software problem. ·         Specify, design, and document drive trains including electrical design, selection and specification of components, application software. ·         Specification, design or use of computer simulation and calculation tools. ·         Perform internal and external training ·         Liaison with other GE Power Conversion and Storage units, customers, suppliers and sub-contractors. ·         Produce technical/design specifications, and documents to help customers with problems. ·         Put together technical proposals for upgrades of legacy systems. ·         Liaise with COE engineering support as and when required ·         Some overseas travel may be required. **Qualifications:** * Graduate with 12+ years of Experience of drive train and/or power system design. * Experience of BESS and Solar Systems * Knowledge of control systems * Simulation programming. * Previous knowledge and experience of GE Vernova drive products and systems. * Practical experience in the retrofitting of control systems **Desired Characteristics:** ·       Good team player ·       Effective communicator ·       Enthusiastic ·       Flexible and adaptable ·       Works well under pressure ******Additional Information****** ================================== **Relocation Assistance Provided:** No