Learning Facilitator - Sales

**Job Description:** The **Sales Learning Facilitator** role has been created as part of Mars University transformation agenda, and will enable the delivery of critical skills and behavioral development programs across our 15,000+ Sales Associates globally. The role will be intrinsic in bringing more learning delivery in house, providing measurable behavioral shifts and high-level impactful training from critical core skills programs delivered across the Sales College. **Key Responsibilities**  ========================= **Training Delivery & Facilitation (Virtual & In-Person)** * **Multi-Modal Facilitation:** Lead and facilitate engaging, interactive, and inclusive training sessions across physical classrooms and virtual environments (utilizing platforms such as MS Teams, Sana & Uplimit). * **Learner Engagement:** Utilize diverse facilitation techniques (e.g., breakout groups, role-playing, gamification, and interactive polling) to maintain high energy, focus, and participation. * **Dynamic Adaptation:** Read the "room" (whether physical or digital), actively listening to participant dynamics and adjusting the pace, depth, and tone of the session in real-time to meet learner needs. * **Technology Enablement:** Maintain deep familiarity with modern virtual classroom tools, whiteboarding applications (e.g., Miro, Mural), CRM systems, and AI-driven training platforms to deliver seamless, modern, and tech-enabled sessions. **Coaching, Feedback & Mentoring** * **1:1 and Group Coaching:** Provide structured coaching and mentoring to support individual developmental goals, helping learners bridge the gap between classroom theory and day-to-day operations. * **Constructive Feedback:** Observe learner performance (during practice runs, roleplays, or on-the-job tasks) and deliver actionable, supportive, and objective feedback. * **AI-Enhanced Practice:** Integrate and facilitate the use of AI coaching and simulation tools, helping learners practice skills and receive instant, automated feedback in a safe, scalable environment. **Evaluation & Continuous Improvement** * **Impact Measurement:** Design and implement feedback mechanisms, assessments, and surveys to measure training effectiveness and learner satisfaction (utilizing frameworks like the Kirkpatrick Evaluation Model). * **Data Administration:** Utilize relevant tools and Learning Management Systems (LMS) to track participant attendance, manage learning pathways, analyze completion rates, and report on training impact to business stakeholders. * **Continuous Iteration:** Review feedback data, training metrics, and business outcomes to continuously refine and modernize existing learning programs. * **Stay Ahead of Trends:** Proactively research and experiment with emerging trends in corporate learning, including microlearning, social learning, and modern AI-supported educational systems. **Workshop Design & Development** * **Instructional Alignment:** Collaborate with subject matter experts (SMEs), learning design teams and key stakeholders to identify learning needs and define clear, measurable behavioral objectives. * **Curriculum & Material Creation:** Apply instructional design frameworks (e.g., ADDIE, Bloom’s Taxonomy) to draft interactive workshop outlines, lesson plans, slide decks, participant workbooks, and facilitator guides. * **AI-Assisted Content Generation:** Safely and effectively leverage generative AI learning tools to accelerate curriculum outlining, draft realistic role-play scenarios, and personalize learning paths. * **Experiential Learning:** Design hands-on activities, realistic scenario-based simulations, and case studies that move beyond passive knowledge acquisition to practical, execution-level mastery. **What do we look for:** ======================== * Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field (or equivalent professional experience). * Recognized facilitation or coaching certification (e.g., ATD Certified Professional in Talent Development (CPTD), ICF Coaching Certification, or equivalent). * **3–5 years** of experience in a dedicated learning delivery, corporate training, or educational facilitation role. * Proven track record of delivering both **in-person classroom workshops** and **virtual training programs** to diverse audiences. * Demonstrated experience in **instructional design** and the creation of structured training materials. * Experience in **coaching** or providing structured professional development feedback. **​****Preferred Experience & Certifications:** * Hands-on experience utilizing Learning & CRM Tools (e.g., Workday, Sana, Salesforce) to manage learner cohorts, track engagement, or train customer-facing teams. * Familiarity with **AI Learning Tools** (such as generative AI for course design, AI-driven adaptive learning platforms, or automated voice/video tools for training modules). * Experience administering or utilizing a major Learning Management System (LMS). **What can you expect from Mars?** ================================== * Work with diverse and talented Associates, all guided by the Five Principles. * Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. * A strong focus on learning and development support from day one, including access to our in-house Mars University. * An industry competitive salary and benefits package, including company bonus.