Lending Operations Analyst I

It's fun to work in a company where people truly BELIEVE in what they're doing! ------------------------------------------------------------------------------- _We're committed to bringing passion and customer focus to the business._ **Job Details** The Lending Operations Analyst I, as a member of the Operation’s Team that supports the processing for all bank’s portfolio loan, is responsible for performing a wide variety of bank operational duties in a high impact and deadline driven environment. The Lending Operations Analyst is regarded as a leader within the bank and acts as a liaison between lending functions and operations. The Lending Operations Analyst provides project management leadership for loan development projects as well as participating in communications and compliance related efforts. **Essential Duties and Responsibilities** * Acts as a resource and/or liaison for problem solving regarding all loan operational, procedural, training, and logistical issues. * Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training. * Acts as a project manager to ensure timely and effective implementation of changes in the unit. * Collaborates with loan operations managers and supervisors on the delegation of workload duties of other associates to help ensure the workflow is processed timely and efficiently; examines work in progress to ensure accuracy and timeliness and communicates any issues to management; recommends changes or alternate ways in processing methods to improve operating efficiency and service levels.  Performs special projects, as assigned. * Receives and handles inquiries from both employees and stakeholders from throughout the enterprise. * Collaborates with management and supervisors as the designated subject matter expert (SME) for the unit; the Lending Operations Analyst would have mastery level knowledge on most job processes within the operational unit. * Maintains detailed records on all work responsibilities as required. * Provides response to Help Desk incidents and requests. * Maintains operating systems to perform functionally and efficiently for business units. * Supports end user access to lending software. * Participates in the maintenance and development of lending information systems programs. * Performs other duties and responsibilities as assigned. **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. **Skills** * Ability to design the end-to-end workflows of other associates. * Ability to lead the work of other associates. * Ability to perform tasks quickly and accurately. * Ability to lead a team to accomplish shared goals. * Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form. * Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations. * Ability to read and comprehend complex instructions, correspondence, and memos. * Ability to read, analyze and interpret financial reports and/or legal documents. * Ability to effectively speak, respond to questions, and present information to the following: one-on-one /small groups, customers, employees, clients, managers, executive management, board of directors, and the public. * Ability to maintain effective interpersonal relationships with management and team members. * Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills. * Strong oral and written communication skills. * Strong organizational, problem solving, and planning skills with the ability to set priorities. * Must possess excellent telephone and customer service skills. * Specific loan operations knowledge required. **Education and/or Experience** * Some college/university experience or an Associate’s degree preferred, and * Three to five years of related experience required; banking operations and/or customer service experience preferred.  **Computer Skills**  * MS Office programs **Other Qualifications** (including physical requirements) * Knowledge of related state and federal banking compliance regulations, and other Bank operational policies. * Excellent understanding of the front-to-back process workflow and the impact of the function’s activities on the downstream process. * Proficiency of the Silverlake system and electronic communications.  * Ability to quickly master new IT processes and tools. * Ability to relay technical information in business terms. * Ability to assess problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources. _Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications._