Licensed Account Representative - Trenton

Do you have a passion for customer service? Are you looking for a company that offers _you_ more? Come talk to NJM Insurance Group, a **6-time recipient of the Forbes Best Employers in New Jersey** about joining our Contact Center! Join a best-in-class team that has been certified by **J.D. Power** for providing personal lines customers with an exceptional Auto Claims Experience - **7 years in a row**! **Our Contact Center team enjoy:** * Salary: **$51,120.55** * Company paid training and professional state licensure. * Potential annual bonus incentive worth up to 7.5% of your first year’s base salary * Hybrid work schedule once training is completed * An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8% **The Opportunity** NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions. **Available Shift(s):** **Day Shift** * _Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)_ * _One weekday and Sundays off_ * _Include a 5% shift differential_ _**The start date for this opportunity is set for 10/26/2026.**_ **Responsibilities** * Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls * Provide coverage options best suited to accommodate individual needs and administer transactions when necessary * Demonstrate effective time management to achieve performance goals/targets * Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance. **Requirements** * Excellent verbal and written communication skills * Strong computer and navigation skills including proficiency in Microsoft Outlook and Word * Accurate keyboarding skills * Superior listening skills * Strong multi-tasking ability * Prior customer service or contact center experience * Quiet, distraction-free work area at home * High School Diploma or GED is required; an associate’s or bachelor’s degree is desired * Bilingual skills are valued, but not required * Personal Lines Authority License is a plus **Benefits Offered:** * Medical Insurance (Blue Cross Blue Shield) * Dental Insurance (Delta Dental) * Vision (Delta Vision/ VSP) * Flexible Spending Account * Discounts on NJM auto insurance * Tuition reimbursement * Life insurance * Plus, additional company discounts for items like travel, service, car rental and more! Starting Rate: $0 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses. Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.