Locality Officer

**Salary:** £32,000.00 - £40,000.00 Per year ‌ **Looking for an opportunity to join a friendly team and use your skills as a Housing Officer?** We are looking for new colleagues to join our **Housing team** in **Hertfordshire**, to make sure our customers receive a professional and high quality service. In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You'll manage your own caseload and build effective working relationships with external agencies. As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team. **What you'll need:** * The ability to proactively manage a complex caseload  * Strong communication skills with previous experience of working with customers in a demanding environment. * Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate * Previous experience, or a knowledge of delivering housing management services * Experience of using computer systems, for example Microsoft Office * The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies **What you need to know:** * You will be joining our team based in the **Hertford office** * You'll be covering our properties in **Hertfordshire** * The role is **permanent**, and you'll be working full time (37 hours a week) * As you will out be visiting our customers you'll need a **full UK driving licence** and a **car** If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you. [**Job Description**](http://assets-eu-01.kc-usercontent.com/eccf4628-d569-0193-e5b8-bbb9e5c64cd9/2a92c5cd-bbb7-4cf2-afa4-359bea671a2c/Locality%20Officer%204862.pdf) **We have some great benefits at SNG, including:** * 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) * Chance to buy or sell holiday as part of our flexible benefits package * 3 additional wellbeing days and 2 paid volunteering days * Generous matched pension scheme up to 12% and Life cover at 4x salary * Enhanced maternity/paternity/adoption pay  * Options for private medical insurance, dental insurance and critical illness cover * Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Please note a Basic DBS check will be undertaken for the successful candidate.