Looking for a Career Change Retail to Customer Service

Work Flexibility: Remote or Hybrid or Onsite **Looking for a career change?** Whether you're working in customer service, healthcare administration, hospitality, retail, or leading a team as a Retail Manager, your skills could be the perfect fit for Stryker. If you're a Retail Manager looking to leverage your leadership, problem-solving, and customer service skills in a new industry, this could be the opportunity you've been looking for. If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, we'd love to hear from you. **About the Role:** As a **Senior Customer Care Representative**, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day. **Your responsibilities will include:** * Managing customer enquiries and providing timely, professional support. * Assisting with complex requests and escalations. * Identifying opportunities to improve processes and customer outcomes. * Building strong relationships with customers and internal stakeholders. * Sharing knowledge and supporting a positive, high-performing team culture. **Who You Are** You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer. **You'll Bring:** * Experience in a customer service or customer-facing environment. * A passion for delivering outstanding customer experiences. * Strong problem-solving skills and a proactive mindset. * The ability to work independently while being a supportive team player. * A willingness to learn, grow, and embrace feedback. * Excellent communication and relationship-building skills. * A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker. Ready to bring your energy, customer focus, and problem-solving skills to a team that makes a real impact? We'd love to hear from you. Apply now and join us in helping improve patient outcomes every day. Travel Percentage: None