M365 Customer Success Director

Reporting directly to the CEO, this is a senior, hands-on Customer Success Director role owning the most strategic UK customer relationships end to end. The remit covers the full post-sale lifecycle: co-authoring digital workplace roadmaps with client SLTs, running a regular QBR cadence with C-suite stakeholders, driving feature adoption, and collaborating with the sales and consulting teams to identify expansion and renewal opportunities. The s...