Maintenance Coordinator

**Intelcom | Dragonfly** With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology.**  **A Strategic Role at the Heart of Logistic** **Responsibilities**  **1) Request follow-up (maintenance & installations) in ZIP**  * Document, prioritize, and follow up on maintenance and equipment installation requests in ZIP, from opening to closure.  * Ensure requests include all required information (description, urgency, site, constraints, photos/plans, etc.).  * Maintain rigorous traceability (statuses, dates, comments, attachments, and exchange history).  * When purchasing is required, provide complete technical/operational information to Procurement/Purchasing and track the request status in ZIP. PO issuance/management, purchasing activities, and ETA ownership remain under Procurement governance.  * Follow up with stakeholders to ensure timelines are met and files keep moving forward.  **2) Supplier coordination (maintenance only)**  * Contact vendors (maintenance and repair) in accordance with Engineering team recommendations and in compliance with approved vendor lists and Procurement processes.  * Gather information such as indicative pricing, lead times, and availability, and/or request quotes when required to support the technical decision-making process, in collaboration with the maintenance electromechanic and Procurement/Purchasing. Vendor negotiation, final selection, and purchasing terms fall under Procurement’s responsibility, based on requirements provided by Engineering.  * Ensure requests are handled with the right suppliers, in accordance with internal practices (approved suppliers, terms and conditions, and arrangements).  * Follow up operationally on confirmations, deliveries/receipts, and planned interventions, coordinating with Procurement/Purchasing for any purchasing/PO/ETA-related activities.  **3) Planning and communication with stations**  * Notify stations of supplier visits/interventions and coordinate time windows at the most operationally appropriate moment.  * Reduce operational impacts by proposing planning options (off-peak windows, grouping interventions, etc.).  **4) Proactive management of risks and unplanned delays**  * Identify and escalate unplanned delays quickly (supplier delays, stockouts, access constraints, scope changes).  * Explore alternative solutions (backup supplier, rescheduling, partial order, expedited shipping, etc.) with the Engineering team, as needed.  * Keep an up-to-date list of blockers and follow up until resolution.  **5) Internal coordination for site readiness**  * Coordinate with internal teams when required to prepare sites (e.g., electrical installation, safety prerequisites, IT/network).  * Ensure prerequisites are met prior to the intervention (power supply, space, access, team availability).  * Facilitate communication among teams to ensure smooth execution.  **6) Administrative support, compliance, and continuous improvement**  * Support document management : quotes, technical documentation, confirmations, intervention reports, proof of receipt, invoices (per process). Purchase orders (POs) are issued and managed by Procurement/Purchasing.  * Produce basic tracking and indicators (statuses, lead times, volumes, suppliers, causes of delays) and propose improvement opportunities.  * Contribute to standardizing practices, updating procedures, and optimizing the maintenance request and new equipment purchasing flow.  **Qualifications**  * College diploma in administration, logistics/procurement, industrial management, office administration, or equivalent experience.  * Relevant experience of 3 to 5 years in coordination, operational follow-up, maintenance, procurement, or supplier management (preferred).  * Excellent organizational skills, prioritization, follow-up discipline, and administrative rigor.  * Strong ease with digital tools: MS Office (Excel, Outlook, Teams) and ability to quickly learn a new tool (e.g., ZIP).  * Intermediate Excel required: ability to manage maintenance trackers, create pivot tables, and generate KPIs related to breakdowns, downtime, and PM compliance.  * Bilingual French/English (spoken and written) for potential interactions with suppliers and teams nationwide.  * Ability to work autonomously with good judgment and a strong internal customer service mindset in a high-volume request environment.  **Why Join Us?**  At **Intelcom | Dragonfly**, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:  * On-site gym with a personal trainer  * Employer-provided lunch of your choice  * Comprehensive group insurance  * Group RRSP plan  * Care & Well‑Being Activities * Partial reimbursement for public transportation  * Employee Assistance Program   …and much more.  This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly**, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.  We embrace diversity, ensure equity, and foster a true sense of belonging. _Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs._