Managed Services Engineer - Network

### **About Us** **Since 1989, [SHI International Corp.](https://himalayas.app/companies/shi-international-corp) has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:** * **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** * **Continuous professional growth and leadership opportunities.** * **Health, wellness, and financial benefits to offer peace of mind to you and your family.** * **World-class facilities and the technology you need to thrive – in our offices or yours.** ### **Job Summary** We are seeking a highly skilled Network Engineer to join our Managed Service Provider (MSP) support team. The ideal candidate will possess deep technical expertise in designing, implementing, and managing complex network infrastructures with a particular focus on Palo Alto firewalls (including VM Series in Azure), Juniper Mist switches and wireless solutions, and Fortinet security appliances, hybrid connectivity (ExpressRoute/MegaPort), network security, and proactive infrastructure monitoring with LogicMonitor. ### Role Description * Design, deploy, and maintain secure and resilient hybrid network solutions across on‑premises and cloud environments, leveraging Palo Alto, Juniper Mist, and Fortinet technologies, including Azure‑based infrastructure and ExpressRoute/MegaPort connectivity. * Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Juniper Mist switching and wireless technologies. * Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring compliance with security best practices. * Monitor network performance and security events using LogicMonitor, proactively addressing alerts and supporting capacity planning. * Oversee ExpressRoute/MegaPort connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects. * Perform advanced troubleshooting, root cause analysis, and resolution for complex network issues across LAN, WAN, Wi‑Fi, and security platforms. * Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, ensuring minimal client disruption. * Configure, monitor, and optimize firewalls, VPNs, and security policies on Palo Alto and Fortinet platforms. * Implement and support wireless solutions, particularly Juniper Mist and Meraki, including site surveys, RF planning, and performance tuning. * Maintain network documentation, including topologies, configurations, and change logs. * Collaborate with client IT teams, vendors, and internal stakeholders to deliver high‑quality, client‑focused solutions. * Participate in the on‑call rotation and provide escalation support for critical network incidents. * Remain current on industry trends and best practices, recommending improvements as appropriate. ### Technical Focus – Network * Enterprise networking design and support (routing, switching, wireless) * Firewall configuration and troubleshooting (policy, NAT, IPS/IDS) * Secure network segmentation and remote access solutions * Network monitoring, diagnostics, and disciplined change control * Automation and standardization of network changes where applicable ### Behaviors and Competencies * Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action. * Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas. * Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. * Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs. * Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions. * Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines. * Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. * Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly. * Self-Development: Can actively seek feedback and use it constructively for personal growth. ### **Skill Level Requirements** * **Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience** * **5+ years of experience as a Network Engineer or in a similar role within an MSP or enterprise environment** * **Expert‑level hands‑on experience with enterprise networking technologies, including Cisco, Meraki, Juniper Mist (switching, routing, wireless), and network management platforms** * **Strong experience deploying, managing, and troubleshooting Palo Alto Networks firewalls (hardware, Panorama, and VM Series in Azure) and Fortinet security appliances (including FortiManager and FortiAnalyzer)** * **Proficiency with Juniper Mist wireless solutions, including implementation and management of AI‑driven wireless networks** * **Experience designing, configuring, and troubleshooting hybrid cloud connectivity solutions using Azure ExpressRoute and/or MegaPort** * **Strong understanding of enterprise networking fundamentals, including TCP/IP, VLANs, routing protocols (OSPF, BGP, EIGRP), VPNs, and network segmentation** * **Demonstrated ability to configure and troubleshoot Layer 2/3 switches, routers, wireless controllers, and firewalls** * **Experience with network monitoring and management tools such as LogicMonitor, SolarWinds, PRTG, and Meraki Dashboard** * **Excellent troubleshooting, analytical, and problem‑solving skills** * **Strong documentation, communication, and customer service skills, with the ability to communicate effectively with both technical and non‑technical audiences** * **Strong sense of ownership, accountability, collaboration, and the ability to manage multiple priorities in a client‑facing environment** ### **Preferred Experience** * **Experience in a managed services provider (MSP) environment** * **Experience with SD‑WAN and cloud‑managed networking solutions** * **Hands‑on experience with network automation or scripting (e.g., Python, Ansible)** * **Familiarity with infrastructure‑as‑code or automation concepts** * **Experience supporting complex, multi‑client network environments** ### **Certifications** * **CCNP or equivalent advanced networking certification preferred** * ### **Palo Alto PCNSE certification preferred** * **Fortinet NSE 4/5/7 certifications preferred** * **Juniper JNCIS or JNCIP certifications preferred** * ### **Azure Networking certification preferred** * ### **ITIL Foundation certification preferred** ### **Other Requirements** * ### **Ability to travel up to 10% annually** * **Participation in a rotating on‑call schedule, including after‑hours support** * **Occasional evening, weekend, or holiday work as business needs require** * **Ability to meet utilization targets established by leadership** * **Must successfully pass a CJIS background check upon hire and annually thereafter** **The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.** **Equal Employment Opportunity – M/F/Disability/Protected Veteran Status** Originally posted on [Himalayas](https://himalayas.app)