Manager - Catering Operations

Job Posting Title: Manager - Catering Operations Req ID: 10158272 Job Description: **Job Description:** The Manager, Catering Operations leads a cross-functional, Front of House-focused team that coordinates all convention and group activity across a region in Resort and/or Park Operations, overseeing the execution of meetings and events held throughout WDW Resorts, theme parks, water parks, and Disney Springs. This leader oversees a team of salaried, hourly, and O&T Cast Members and reports to the Senior Event Operations Director. **Position Responsibilities:** * Oversee and manage all aspects of Front of House catering operations across Walt Disney World Resorts, theme parks, water parks, and Disney Springs. * Lead a team dedicated to delivering exceptional service and creating memorable guest experiences. * Develop and mentor direct reports through regular coaching, feedback, and career development conversations, building a strong bench of future leaders. * Develop and maintain strong client relationships, ensuring their needs and expectations are consistently met and exceeded. * Partner closely with Culinary, Event Services, Sales, and Marketing to plan, organize, and execute catering events of varying sizes and themes. * Develop and implement strategies to drive revenue, reduce costs, and improve overall profitability. * Ensure all catering services uphold Disney's high-quality standards and comply with local health and safety regulations. * Monitor and analyze key performance metrics to identify opportunities for improvement and drive operational change. * Foster a positive work environment that encourages teamwork and professional growth across the team. * Manage catering inventory and equipment, ensuring proper maintenance, storage, and availability. * Stay current on industry trends and best practices, continuously seeking improvement and innovation, and recommending enhancements that elevate the guest experience. **Basic Qualifications:** * Minimum 7 years of leadership experience in Catering, Conventions, or related event/F&B roles. * Proven, inspirational leader with experience developing and succession planning a high-performing team of both salaried and hourly Cast Members. * Ability to optimize financial performance through efficient and effective allocation of labor and other expense resources to deliver outstanding service and event execution. * Strong understanding of F&B catering logistics, menu design, food and beverage quality assurance, safety, food safety, and sanitation. * Exceptional relationship-building skills, with the ability to partner effectively across multiple functions and levels of leadership. * Ability to influence thinking and apply complex strategies. * Strong understanding of the STCU contract, where applicable. * Ability to interpret and apply financial results. * Working knowledge of emerging and current technologies supporting group business. * Excellent written and verbal communication skills. * Strong computer proficiency, including Email, Word, Excel, and PowerPoint. * Ability to work varying shifts within a 24/7 operation, including weekends and holidays. **Preferred Qualifications:** * Proven career experience in Group & Convention and/or Food & Beverage business or industries. * Working knowledge of Walt Disney World and The Walt Disney Company's organizational structure. * Experience with continuous improvement methodologies. **Required Education:** * Bachelor's degree or equivalent experience. The hiring range for this position in Orlando, FL is $120,800 to $161,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: Commercial Strategy Job Posting Primary Business: Sales & Catering (WDW) Primary Job Posting Category: Commercial-Catering Ops Employment Type: Full time Primary City, State, Region, Postal Code: Lake Buena Vista, FL, USA Alternate City, State, Region, Postal Code: Date Posted: 2026-08-19