Manager Client Services

**Responsibilities:** * Responsible for the management of their Team Leaders and the project managers under their supervision. * Manage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed. * Help manage client relationships for the team’s client accounts. * Consistently meet client expectations for delivering market research data and services. * Actively monitor and update the management team with key performance indicator data. * Identify, seek, and provide world-class training for team members in a rapidly changing environment. * Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc. * Allocate manageable goals to employees based on team needs, interests, and development needs. * Providing their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth. * Reward and recognize performance as appropriate. * Communicate department and company strategy and direction regularly to teams so they can help drive success. * Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class. * Contributing improvements to existing processes and proposing new process improvement ideas. Communicate with senior leadership on observed trends or other ongoing concerns facing the team that require higher-level involvement for resolution. * Responsible for team engagement activities, help in meeting individual targets (quarterly, half-yearly, and yearly), as well as being responsible for the career development plan for team members. **Experience:** * At least 5 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation. * At least 2 years of progressive management experience of complex market research operational functions in matrixed environments. * 5+ years of experience in business environment.  * 5+ years project management experience.  **Knowledge & Skill:** * Has managerial knowledge of specific departments or function. * Has working knowledge of relevant industry issues. * Has basic understanding of relationships that exist between all relevant groups within the company or related functions. * Has basic supervisory knowledge and skills.