Manager Community Adoption

**Job Description Summary** #LI-Hybrid Location: Mexico City, Insurgentes Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible. Reimagining Medicine Starts With Our People The Manager, Community Adoption is responsible for building and scaling a vibrant self-service AI adoption community across US Commercial. Reporting to the Director, Self-Service & AI Adoption Lead, this role will drive user engagement through champion networks, peer learning programs, office hours, success stories, and ongoing feedback mechanisms. This position plays a key role in sustaining AI adoption beyond initial deployment by fostering collaboration, sharing best practices, and creating a strong community of AI advocates across the organization.   **Job Description** **Key Responsibilities** * Build and manage AI user communities, champion networks, office hours, and peer-learning forums. * Promote adoption through engagement campaigns, events, and community activation initiatives. * Capture user feedback, adoption barriers, success stories, and use cases, sharing insights with product and enablement teams. * Maintain community channels, FAQs, knowledge assets, and content calendars. * Facilitate discussions that encourage peer support, collaboration, and continuous learning. * Track community participation, engagement metrics, and adoption trends. * Support champion development and empower local advocates to drive ongoing adoption. * Identify recurring issues and recommend improvements to enhance user experience and value realization. **Essential Requirements** * Bachelor’s degree in Business, Organizational Development, Learning, Communications, Healthcare, Digital Technologies, or a related field. * 4+ years of experience in community management, change management, customer success, communications, learning operations, business operations, or digital adoption. * Strong facilitation, communication, writing, and stakeholder engagement skills. * Experience managing Teams, SharePoint, online communities, user groups, or learning networks. * Ability to influence without authority and foster engagement across diverse stakeholder groups. * Strong project coordination and organizational capabilities. * Experience leveraging data and user feedback to improve adoption outcomes. * Fluency in English required. * Experience with AI tools, digital transformation initiatives, pharma, healthcare, or champion networks preferred. **Commitment to Diversity & Inclusion** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. **Accessibility and accommodation** Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a [email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? **https://www.novartis.com/about/strategy/people-and-culture**    **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: **https://www.novartis.com/careers/benefits-rewards**      **Skills Desired** Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model