Manager - Field Operations

**Job Description Summary** The Manager, Field Operations is accountable for Field Operations delivery across international markets. This role combines functional leadership, focusing on delivering high-performing projects and maintain consistent, high-quality outcomes for International, Regional, and Country (I‑R‑C) stakeholders. The role requires deep expertise in at least one Field Operations capability—Incentive Compensation (IC) Design, IC Operations, or Call Planning & Alignment—along with a strong understanding of end-to-end commercial operations. The incumbent will champion operational excellence, continuous improvement, quality assurance, and technology-driven innovation while fostering a culture of accountability, collaboration, and capability development.   **Job Description** **Key Responsibilities** * Own Field Operations delivery and serve as the key accountability point for stakeholders. * Lead execution, governance, and optimization of Field Operations processes. * Establish quality assurance frameworks and ensure compliance with standards. * Communicate plans, risks, dependencies, and outcomes effectively. * Deliver actionable insights and drive stakeholder follow-through. * Provide thought leadership in Incentive Compensation Design, Incentive Compensation Operations, or Call Planning and Alignment. * Drive capability building, guideline management, and technology adoption. * Support continuous improvement through reviews, retrospectives, and process optimization. * Ensure compliance with governance, audit, and control requirements. * Collaborate with regional, country, and headquarters teams on strategic initiatives and field transformation. **Essential Requirements** * 6+ years of commercial operations experience within life sciences or pharmaceuticals. * Minimum 3 years of Field Operations delivery experience in a large pharmaceutical organization. * Knowledge of commercial sales and prescription data. * Experience leading cross-functional enablement strategies in global matrix environments. * Strong program and project management expertise. * Track record of scaling operations while maintaining quality and efficiency. * High learning agility and technology adoption capability. * Familiarity with Sales Performance Management platforms. * Experience supporting or leading Artificial Intelligence-enabled initiatives. **Desirable Requirements** * Sales Force Effectiveness expertise * Strategic planning and business partnering * Data analytics and insight generation * Stakeholder engagement and influencing * Go-to-market strategy * Cross-functional collaboration * Customer engagement and customer insights * Leadership and people management * Agility and change management **Location** * Hyderabad, India (NKC) * Hybrid work model **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? **https://www.novartis.com/about/strategy/people-and-culture**   **Benefits and Rewards:** Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: **https://www.novartis.com/careers/benefits-rewards**      **Skills Desired** Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model