Manager IT Sap Support

**JOB DESCRIPTION:** -------------------- Working at [Abbott](https://www.office.com/search?q=Abbott&EntityRepresentationId=9caaae60-c428-8df1-a48e-d5c9f54b7081) At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: * Career development with a global healthcare leader. * Opportunities to collaborate with diverse teams across multiple countries and business divisions. * A company recognized as one of the world's most admired organizations and a great place to work. * An inclusive culture that values diversity, innovation, and continuous improvement. **The Opportunity** This position supports Abbott's global commercial operations across Diagnostics, Nutrition, Diabetes Care, and Established Pharmaceuticals businesses. As the **Manager, IT SAP Support**, you will lead SAP and related business systems support teams, ensuring stable, reliable, and high-performing business operations while partnering with business stakeholders and global IT teams worldwide. **What You'll Work On** * Lead the intake, prioritization, and resolution of SAP production support tickets across S/4HANA functional areas. * Ensure support services are delivered within agreed service level expectations and drive continuous improvements in service quality and efficiency. * Manage Hypercare activities for major SAP implementations, including support readiness, user enablement, metrics reporting, and exit criteria management. * Build strong partnerships with business stakeholders and the SAP Center of Excellence to ensure operational excellence and customer satisfaction. * Lead and develop a team of employees and contractors, ensuring appropriate resource planning, coaching, and performance management. * Review and approve change requests, risk assessments, system outage communications, and operational performance reporting. * Manage operational budgets and ensure compliance with IT governance, quality, and regulatory requirements, including FDA and GxP standards. **Required Qualifications** * Bachelor's Degree in Computer Science, Information Technology, Business, or a related discipline. * 10 years of IT experience with increasing responsibility in SAP support, delivery, or project management. * Hands-on experience supporting SAP environments, including S/4HANA, ECC, Sales & Distribution (SD), FI/CO, Materials Management (MM), Warehouse Management (WM), and EDI. * Strong stakeholder management and communication skills with the ability to work across technical and business teams. **Preferred Qualifications** * Prior experience in the healthcare, pharmaceutical, medical device, or life sciences industry. * Experience leading geographically dispersed teams in a global organization. * Proven success working in complex, matrixed environments. * Strong leadership, coaching, and people development capabilities. * Experience with GxP validation and regulated environments. * Ability to travel internationally up to 15% as business needs require. Why Join Abbott? At Abbott, you'll have the opportunity to shape and support critical business systems that help improve lives around the world. Join a collaborative, innovative environment where your expertise will drive operational excellence and support healthcare advancements globally. **Apply today and help create life-changing technologies that improve people's health and well-being.** **The base pay for this position is** N/A In specific locations, the pay range may vary from the range posted. **JOB FAMILY:** --------------- IT Business Relationship Management **DIVISION:** ------------- BTS Business Technology Services **LOCATION:** ------------- Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37 **ADDITIONAL LOCATIONS:** ------------------------- **WORK SHIFT:** --------------- Standard **TRAVEL:** ----------- Yes, 15 % of the Time **MEDICAL SURVEILLANCE:** ------------------------- Not Applicable **SIGNIFICANT WORK ACTIVITIES:** -------------------------------- Not Applicable