Manager IT Service Delivery

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. **Customer** We focus on our customers’ success **Innovation** We create better solutions **Collaboration** We create success together **Inclusion** We always interact with others respectfully **Candor** We are open and honest with one another **Integrity** We do the right things and do things right **Key Responsibilities:** * **Business Partnership & Collaboration** * Serve as a primary IT contact for site leadership, aligning support with operational needs. * Coordinate cross-functionally to manage IT assets and ensure consistent service delivery. * **Customer Experience & Service Excellence** * Foster a customer-first mindset within the team. * Oversee timely resolution of support issues; gather user feedback to improve service quality. * **Site Support & Integration** * Support new site launches, expansions, and acquisitions guided by Senior Leadership. * Help ensure smooth onboarding and integration using standard tools and processes. * **Process Standardization & Continuous Improvement** * Implement and maintain standardized IT support procedures and documentation. * Identify opportunities for automation and efficiency gains in daily operations. * **Performance Monitoring** * Assist in defining and tracking key KPIs and SLAs to ensure service levels are met. * Use data to identify trends, resolve recurring issues, and improve team performance. * **Team Leadership & Development** * Supervise and support a team of IT support associates, managing schedules and workloads. * Provide coaching, training, and performance feedback to build team capability. **Additional Responsibilities:** * Participate in incident, problem, and change management processes. * Support hardware/software procurement, tracking, and lifecycle management. * Oversee and coordinate with vendors and managed service providers. * Ensure compliance with IT security and regulatory standards. * Perform other duties as needed. * Some travel is required. **Education & Experience:** * Bachelor’s degree in IT or related field. * 5–7 years in IT support or service delivery; leadership experience (formal or informal) is a plus. * Experience in IT, PMO, project coordination, and working knowledge of project management methodologies. * Strong knowledge of ITIL, service management & enterprise IT systems including Microsoft products. * Experience in manufacturing or regulated environments is a plus. * Ability to manage competing priorities in a fast-paced environment. * Excellent communication and interpersonal skills to engage across all levels. **U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.**