Manager-Medical Destinations

**Find your calling at Mercy!** =============================== Responsible for the strategic development, operational oversight, and growth of the Medical Destinations program. This role leads efforts to attract, coordinate, and deliver high-quality care experiences for patients traveling to Mercy for specialized services, ensuring exceptional outcomes, seamless navigation, and strong financial performance. **Position Details:** ===================== **Primarily located at Mercy Smith Glynn Callaway clinic** ========================================================== **SPRINGFIELD, MISSOURI** ========================= **FULL TIME** ============= **ONSITE** ========== **Leads the strategic direction, operations, and growth of the Medical Destinations program, driving efforts to attract and support patients seeking specialized care at Mercy. Ensures a seamless, high-quality experience while delivering strong outcomes and financial performance.** ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Minimum Qualifications** **Education:** Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field **Experience:** 3–5 years of experience in healthcare operations, program management, or patient access/navigation **Preferred Qualifications:** **Education:** Master’s degree in Healthcare Administration (MHA), MBA, or related field **Experience:** 5+ years of experience in program development, service line growth, or destination medicine/concierge care models **Certification(s):** PMP, Lean/Six Sigma or related certification **Skills, Knowledge, Abilities** •    Strong strategic thinking and business acumen •    Exceptional organizational and project management skills •    Ability to manage complex, cross-functional workflows •    Strong interpersonal and relationship-building skills •    Excellent communication skills (written and verbal) •    Data-driven decision-making and performance tracking •    Customer service mindset with focus on patient experience •    Financial acumen, including budgeting and ROI analysis •    Ability to navigate and influence across matrixed healthcare environments •    Strong problem-solving and process improvement capabilities _**Physical Requirements Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis Position requires prolonged standing and walking during each shift Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties**_   ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Why Mercy?** ============== From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.