Manager of Commercial Card Account Management

Hybrid role that can sit anywhere in the M&T Bank footprint. ============================================================ Overview: ========= Manage assigned department by overseeing a staff of employees including supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures. Primary Responsibilities: ------------------------- * **Portfolio Growth, Retention & Client Engagement** * Manage the team of Account Managers (Traditional and Inside) to retain and grow overall managed portfolio volume year over year.  Own the process, execution and results. * Meet or exceed the annual Volume Growth goal of 6.6%. * Increase usage of rebate automation/portfolio management tool for portfolio reviews, supplier analytics, and rebate management. * Actively monitor declining spend and attrition risks; escalate and communicate risks early. * Partner with Relationship Managers, Group Managers, CCCs, TMCs, and other stakeholders to implement corrective actions. * Conduct in‑person visits with at least 10 Managed clients through 2026, including a minimum of three in‑person visits per Account Manager, with clients selected in coordination with Account Managers, Relationship Managers, and the Head of Commercial Card. * **Success Metrics** Achievement of portfolio volume growth targets (6.6% or higher). * Improved accuracy and consistency of portfolio reporting and segmentation. Measurable revenue and volume impact from Inside Account Management activities. * Early identification and mitigation of spend declines and attrition risks. Effective management of high‑risk and Special Assets clients with documented outcomes. **Cross‑Functional & Strategic Partnerships** * Manage and coordinate the relationship with Visa Supplier Enablement capabilities to support portfolio objectives. * Collaborate closely with Account Managers, Relationship Managers, Treasury Management Sales Consultants, Risk, Special Assets, and Product partners to align strategies and execution. **High‑Risk & Special Assets Client Management** * Identify unmanaged clients with materially declining spend and elevated probability of default (PD) grades. * Maintain proactive oversight as clients transition into Special Assets. * Partner with Special Assets Relationship Managers to understand and document go‑forward strategies, including Remediate & Retain or Exit decisions. Quantify and report the expected and actual impact of Special Assets strategies on future spend, portfolio profitability, and retention outcomes. * Continuously refine targeting criteria and engagement strategies based on performance data and client‑level feedback. * Establish robust tracking and reporting to quantify impact at both the client and portfolio level. **Inside Account Management Leadership** Advance and scale the Inside Account Management function to support 2026 portfolio volume and revenue objectives. Own the full targeting lifecycle, including: **Portfolio Oversight & Reporting** Strengthen portfolio visibility and reporting across Managed, New, and Unmanaged client segments. * Identification and prioritization of target clients * Collaboration with Relationship Managers and internal partners * Outreach strategy, execution, and activity management * Measurement of outcomes and effectiveness * Ensure accurate and consistent categorization of purchase volumes to support trend analysis and clear attribution to Account Management efforts. * Maintain consistent reporting of the initial Managed client population throughout the year, with newly added Managed clients tracked separately. * Ensure marquee Card clients enter Account Management earlier than 15 months and that volume trends are appropriately tracked and analyzed. Education and Experience Required: ---------------------------------- Bachelor’s degree and a minimum of 5 year relevant experience, OR lieu of a degree, A combined minimum of 9 years higher education and/or work experience including 3 years relevant experience 7 years supervisory/operations experience M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $124,700.00 - $207,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** ============ Rockville, Maryland, United States of America