Manager of Financial Center Experience and Enablement

OH0713 NW Bancshares HQ **Job Description** This leader drives transformation across our financial centers, elevating how we serve, engage, and grow with customers every day. By aligning strategy, coaching, and execution, this role ensures a consistent, high‑impact experience that fuels performance and deepens relationships across the region.   **Essential Functions** •    Strategy & Transformation \*Lead priority financial center transformation initiatives in partnership with Financial Center (FC) Experience & Enablement team, FC leadership and key partners \*Own and evolve consumer and business delivery models, focusing on customer conversation strategies  \*Partner with market and executive leaders to align financial center experience with enterprise priorities •    Enablement & Experience Design \*Develop and implement tools, resources, and technology that enable empower our teammates and fuel exceptional customer experiences \*Standardize and scale best practices across all financial centers \*Ensure consistent execution of financial center operating models, in partnership with FC leadership •    Coaching & Capability Building \*Ensure delivery of monthly skill‑building clinics with Regional Presidents and District Managers \*Manage EMPOWER coaches and Small Business Sales Consultants to operate as high‑impact extensions of regional leadership \*Assess coaching effectiveness and refine approach to drive stronger outcomes •    Performance Management & Accountability \*Monitor KPIs, provide coaching, and build targeted action plans with leaders \*Establish routines to inspect execution and reinforce accountability across leadership levels \*Conduct branch visits, attend clinics, and participate in leadership routines to ensure incremental impact •    Risk & Execution Management \*Identify, escalate, and resolve risks or barriers to execution quickly and effectively   **Additional Essential Functions** •    Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations •    Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency •    Work as part of a team •    Work with on-site equipment   **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   **Education** High School Diploma                  Bachelor's Degree    Business, Finance, or related field                **Work Experience** 5 - 6 years    Retail banking, financial center leadership, or sales strategy           3 - 5 years    Leading teams, coaching, or driving performance in a multi‑site environment               **Additional Knowledge, Skills and Abilities** •    Demonstrated experience managing sales performance, KPIs, and customer experience initiatives     •    Strong coaching and talent development skills with a track record of improving performance   •    Ability to translate strategy into execution across multiple locations     •    Experience leading or supporting large‑scale transformation or change initiatives     •    Data‑driven decision making with ability to interpret performance metrics and adjust approach   •    Strong stakeholder management and ability to influence senior and field leaders     •    Excellent communication skills with the ability to lead through others and drive accountability     Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.