Manager Operational Excellence Data and Analytics

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. **Position Summary:** CVS Health is seeking a Manager, OpEx WMS Optimization and Analytics to drive warehouse management system (WMS) performance and data-driven improvements across CVS Distribution Centers. This role is responsible for understanding the WMS platform. Including its thousands of configuration settings and systematically optimizing those settings to improve safety, quality, delivery, and productivity outcomes. The individual will build data models in Snowflake and develop Power BI dashboards and business intelligence solutions that surface actionable insights, then travel to distribution center sites (~30% travel) to train operational teams on tools, data, and WMS best practices. The ideal candidate is equally comfortable in the data layer and on the distribution center floor. **Key Responsibilities:** * **WMS Configuration & Optimization (~40%)** – Develop deep expertise in the CVS WMS platform across three core focus areas: * **Process Configuration Settings (50% of WMS focus)** – The largest area of focus. Audit, analyze, and optimize the WMS settings that define how core warehouse processes operate, including task sequencing, workflow logic, receiving/putaway/picking rules, exception handling, and system parameters. These settings fundamentally drive operational behavior and outcomes across the network. * **Labor Management (50% of WMS focus)** – Optimize labor management settings including task assignment logic, zone allocation, incentive structures, and performance tracking to maximize associate productivity and safety. * **Support future Manhattan WMS go lives.** * Partner with site operations, IT, and vendor teams to test, validate, and implement configuration changes. Document configuration standards and maintain a continuous improvement roadmap for WMS performance. * **Data Modeling & Business Intelligence (~45%)** – Build and maintain semantic data models in Snowflake to support distribution operations analytics. Develop Power BI dashboards and self-service BI tools that translate complex data into clear, actionable insights for both network-level leadership and site-level operators. Standardize and migrate existing site-specific reports into scalable network-wide Power BI solutions. Use data to identify WMS configuration opportunities, operational inefficiencies, and KPI improvement areas. * **Site Training & Enablement (~15%)** – Travel to CVS distribution centers (~30% of time) to deliver hands-on training on WMS functionality, configuration best practices, and Power BI tools. Build training materials and user guides that empower site teams to leverage data and WMS capabilities independently. Serve as a subject matter expert for site teams navigating WMS settings and analytics tools. * **Project & Change Management** – Plan and manage multiple concurrent projects with strong attention to critical path, risk, and dependencies. Develop business cases for optimization initiatives and follow through rigorously to ensure changes are successfully adopted at the sites. * **Process Improvement** – Identify and drive improvements to safety, quality, delivery, and cost across the distribution network by connecting WMS configuration and data insights to operational root causes. Partner with Lean, Op Ex, IC, and IE resources to bring opportunities to closure. **_Ideal candidate location aligns with one of the following distribution centers in: LaHabra (CA), Patterson (CA), Conroe (TX), Lumberton (NJ), Woonsocket (RI), Chemung (NY), Novi (MI), Kansas City (MO), Indianapolis (IN), Orlando (FL), North Augusta (SC), Fredericksburg (VA), or Knoxville (TN)._** **Required Qualifications:** * Minimum 3 years of experience in a distribution center environment * Minimum 3 years of WMS experience including hands-on work with system configuration, settings optimization, and operational impact analysis * 1+ years of experience with Snowflake semantic modeling and SQL * 1+ years of experience building Power BI dashboards and business intelligence solutions * 1+ years working directly with lean, process improvement, continuous improvement, or similar disciplines * Ability and willingness to travel ~30% to CVS distribution center sites **Preferred Qualifications:** * Experience with Blue Yonder (JDA), Manhattan Associates, or similar enterprise WMS platforms * 1+ years of demonstrated project management success * Experience with Microsoft Azure data platform and data engineering pipelines * Experience developing formal training programs or job aids for operational teams * CPIM, CSCP, or CLTD certification * Six Sigma Green Belt certification * Experience working across multiple remote sites within a large enterprise organization * Experience supporting Manhattan WMS implementations, upgrades, or go-lives * Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) * Demonstrated ability to translate data into insights and communicate findings to operational audiences * Strong interpersonal and communication skills; ability to train and influence site teams effectively * Self-motivated, customer-oriented, and able to manage multiple priorities in a remote work environment **Education:** * Bachelor's degree in Industrial Engineering, Computer Science, Supply Chain, or a related engineering/science field and 2 years of relevant experience; OR, in lieu of a bachelor's degree, 6 years of relevant experience in distribution center operations, analytics, engineering, supply chain, or a related field. **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on [Benefits Moments](https://learn.bswift.com/cvshealth-mainland). We anticipate the application window for this opening will close on: 08/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.