Manager - Planning and Reporting

**Job Description:** **Key Responsibilities** **1\. Cost Model Ownership & Maintenance** * Own and maintain the cost model, ensuring: * All changes in actuals (e.g., leavers, joiners, promotions, rate changes) are accurately reflected * Continuous alignment between actuals, forecast, and cost assumptions * Proactively identify whether leavers are being replaced and any associated cost savings/ risks. * Visibility of open roles (new vs replacements vs uncommitted costs), leavers (confirmed and unconfirmed), job requisitions and hiring status * Drive a **process-led approach to cost model updates** via structured inputs (e.g., WD reports) * Present first view of consolidated CXM cost model to FP&A senior manager and Commercial Finance to discuss further margin risks and opportunities. Refine cost model after the review. * Headcount – visibility of actuals onshore, nearshore and offshore. **2\. Actuals vs Forecast Analysis** * Support month-end processes including: * Actualisation of staff and non-staff costs in 1 sheet (for CXM level) * Forecast updates (SL and central costs) * Collaborate closely with RTR teams to: * Improve efficiency * Enhance insight quality * Lead detailed analysis of **actuals vs forecast variances on costs** * Identify and explain key drivers: * Headcount movements * Rate changes / promotions * Other business decisions * Partner with offshore and nearshore teams to validate assumptions and variances. * Translate insights into **clear financial implications for the business** **3\. Offshore & Nearshore Business Partnering** Act as the **finance bridge** across geographies: * Work closely with offshore lead, nearshore lead and Operations to validate: * HC forecast (leavers, joiners, promotions) * Any changes in tiers * **Improve visibility** of HC movements to wider CXM FP&A and Commercial Finance teams * Drive better forecasting discipline and accuracy * Provide challenge and support on: * Rates * Promotions * Workforce planning decisions **4\. Reporting, Insights & Narrative** * Own and manage key reporting including: * Cost model updates (WD report + HR + Operations) * PAR and the narrative email that send to ELT * Produce clear, concise **leadership-ready narratives** for: * ELT and senior stakeholders * Monthly and quarterly reviews * “Connect the dots” across data sources to tell a coherent financial story **5\. Reporting & MI** * Support planning cycles: * MFF/ RF packs * Monthly/ Quarterly MI packs * Contribute to presentation materials and key slides **Location:** Bangalore **Brand:** Bcoe **Time Type:** Full time **Contract Type:** Permanent