Manager Project Management

At Clario, a part of Thermo Fisher Scientific, the Manager, Project Management is responsible for implementing departmental strategies, monitoring project progress, and leading a team of Project Management professionals to achieve departmental and corporate objectives. This role provides operational leadership, drives customer satisfaction, promotes process excellence, and supports the development of high-performing teams within a dynamic and fast-paced environment. The successful candidate will collaborate across functions to ensure efficient project delivery, operational effectiveness, and continuous improvement while fostering a culture of accountability, collaboration, and customer focus.   **What We Offer** * Competitive salary and annual performance incentive opportunities * Comprehensive medical insurance coverage * Life and disability insurance programs * Employee assistance and well-being programs * Professional development and career growth opportunities   **What You'll Be Doing** * Partner with departmental leadership to ensure strategic objectives are effectively implemented and delivered according to established timelines. * Lead, mentor, and develop Project Management team members through coaching, career planning, and competency development. * Ensure appropriate onboarding, training, and documentation processes are completed and maintained. * Review project system setups, processes, and documentation to ensure compliance with quality standards and Standard Operating Procedures (SOPs). * Conduct routine team meetings to facilitate communication, monitor workload, and support resource forecasting. * Collect, monitor, analyze, and report on team performance metrics to assess productivity, efficiency, and operational effectiveness. * Serve as the primary escalation point for customer concerns and collaborate with internal and external stakeholders to drive timely resolution. * Lead hiring, onboarding, training, and performance management activities for Project Management team members. * Promote collaboration across departments to ensure effective communication, efficient resource utilization, and successful contract execution. * Develop and implement strategies to enhance customer service and streamline Project Management processes. * Ensure compliance with training requirements and documentation standards. * Support the development, review, and maintenance of SOPs, departmental training plans, and job descriptions. * Lead departmental initiatives and process improvement efforts related to systems, services, and operational workflows. * Participate in customer meetings and presentations alongside Business Development and Operations teams as required. * Perform additional responsibilities and special projects to support organizational objectives.   **What We Look For** * Bachelor's degree required; Master's degree preferred. * Minimum of six years of experience in telecommunications, SaaS technologies, Clinical Trials, Healthcare IT, pharmaceuticals, or a related industry. * Demonstrated Project Management experience within a high-volume, fast-paced environment. * Six or more years of people leadership experience preferred, including direct management of teams of 15 or more employees. * Proven ability to lead, develop, and scale high-performing teams. * Knowledge of the pharmaceutical drug development process. * Experience working within Software Development Life Cycle (SDLC) environments. * Strong understanding of project management methodologies, operational processes, and customer service principles. * Excellent organizational, interpersonal, communication, time management, and prioritization skills. * Ability to build effective partnerships and collaborate across multiple functions and leadership levels. * Strong analytical and problem-solving capabilities with a focus on continuous improvement. * Proficiency with Microsoft Office applications. * Willingness and ability to travel domestically and internationally, approximately 20% as business needs require. * Commitment to quality, customer satisfaction, operational excellence, and team development.   At Clario, a part of Thermo Fisher Scientific, you'll have the opportunity to contribute to groundbreaking clinical research that helps bring innovative therapies to patients worldwide. Join a global team dedicated to scientific excellence, collaboration, and making a meaningful impact on human health. **EEO Statement** Clario is an equal opportunity employer.  Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.