Manager - Utility Billing

**Dallas is Growing. Grow With Us.** Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. **Job Summary** **Job Description**   **Overview** The Manager-Utility Billing manages, oversees, and provides oversight for all billing and records activities for the Dallas Water Utility. **Essential Functions** **1** Manages, coordinates, and monitors all billing and transaction processing for the City; oversees the management and handling of customer inquiries and questions; negotiates payment arrangements, provides high-quality customer service, and monitors collections activities. **2** Identifies needed areas of change and makes recommendations to improve operations; monitors and manages invoicing and billing administration; produces monthly, weekly, and annual reports; documents and records delinquent accounts and accounts in legal status for non-payment. **3** Serves as a liaison between collections, vendors, customers, and other departments; manages effective communication, assists in accounting disputes, performs account maintenance, and validates payment and accounting activities. **4** Oversees special investigations, internal audits, compliance audits, and other research studies; develops guidelines, procedures, policies, rules, and other standards; ensures compliance and provides training. **5** Plans, assigns, delegates, and manages the work of subordinate staff; manages activities of the operating budget staff, manages work quality and accuracy, delivers performance feedback, and oversees payroll activities. **6** Establishes short-, mid- and long-term goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities. **7** Manages and oversees agreement contracts for goods and services, coordinates departmental administrative actions, and oversees the communication of departmental agenda items for approval. **8** Organizes, directs, and supervises activities related to establishing procedures, policies, goals for recording and receiving the financial transactions and utility billing; oversees the handling and processing of customer payments in person over the phone, online, and by mail; works to improve cash flow, reduce receivables, and to monitor and negotiate the collection of overdue accounts. **9** Provides extensive billing and records expertise and management to ensure the effective processing of large amounts of payments, management of billing and funding accounts, and general utility agreements. **10** Performs any and all other work as needed or assigned. **Knowledge and Skills** **1** Knowledge of Utility policy, procedure, and standards. **2** Knowledge of billing, rates, auditing, management, and accounting. **3** Ability to manage billing activities and large-scale transactions. **4** Ability to establish and obtain operating goals and objectives for unit. **5** Ability to devise solutions to administrative problems and to plan, assigns, and/or supervises the work of others. **6** Ability to develop and evaluate administrative policies and procedures. **7** Ability to disseminate information through the preparation concise reports. **8** Ability to supervise and manage a staff, assign work, and give performance feedback. **9** Ability to deliver excellent customer service and interactions. **10** Communicating effectively verbally and in writing. **11** Establishing and maintaining effective working relationships. **MINIMUM QUALIFICATIONS:** **EDUCATION:**  * Bachelor's degree in any field. **EXPERIENCE:**   Five (5) years of experience in complex customer billing concerns, which involved: * Account escalation investigation for inquiries/complaint resolution * Delinquent account billing/collections * Customer account report monitoring/reviewing **AND** * Two (2) years of supervisory/management responsibilities. (This experience may be included in the required experience listed.) **EQUIVALENCIES:**  * High school diploma or GED plus nine (9) years of the required experience including two (2) years of supervisory/management responsibilities will meet the education and experience requirements. * An associate degree in any field plus seven (7) years of the required experience including two (2) years of supervisory/management responsibilities will meet the education and experience requirements. * A master's degree or higher in any field plus three (3) years of the required experience including two (2) years of supervisory/management responsibilities will meet the education and experience requirements. **Salary Range**   $66,747.20 - $83,428.80   The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications. City of Dallas is an Equal Opportunity Employer.