Master Data Business Analyst

**JOB DESCRIPTION** =================== * ### The Master Data Business Analyst is responsible for ensuring the quality, consistency, and governance of enterprise master data through data analysis, reporting, and collaboration with cross-functional teams. This role supports business initiatives by providing actionable insights, improving data quality, and driving continuous process improvements. **Responsibilities.**   **Data Analysis** * Perform data mining and advanced statistical analysis. * Identify data quality issues and recommend solutions. * Develop reports and dashboards. * Support business decisions through data insights. **Operational Responsibilities** * ### Process workload queues to meet SLAs. * ### Execute data maintenance activities. * ### Support email campaigns and call-out tasks when required. * ### Ensure accurate reporting through system queries. * ### The MDM Analyst will adapt to evolving business needs, balancing operational activities such as supplier outreach via phone or email with reporting, data analysis, and project-based responsibilities, while developing a strong understanding of the business. (Making calls 100% of the time) ​ **Working Schedule** * ### **C4 schedule: Monday to Friday, from 8:00 am to 05:00 pm. CR TIME**   * ### **Daily working hours, breaks, and lunch schedules are assigned based on business needs.** **Requirements** * Bachelor's degree in Business, Information Systems, Computer Science, Data Analytics, Engineering, or a related field. * 2–3 years of experience in data analysis, Master Data Management, or a related field. * Experience with Master Data Management (MDM) applications. * **Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.** * Experience developing supplier relationships and supporting cross-functional business processes. * Basic understanding of GS1 Standards for product and supplier master data is preferred. * Theoretical knowledge of statistics and quantitative analysis techniques (e.g., spreadsheet modeling, regression analysis). * Intermediate Microsoft Excel skills, including formulas, pivot tables, charting, data connections, and basic automation using macros and VBA. * Experience running queries within business systems to support reporting and data analysis (not as a platform owner). * Experience with Microsoft Access, PowerPoint, SQL Server, Tableau, and data warehouse querying tools (e.g., Business Objects) is preferred. * Ability to adapt to evolving business needs by supporting operational activities, including supplier outreach via phone or email, as well as reporting, data analysis, and project-based responsibilities. **Skills & Competencies** * Strong analytical, statistical, and logical reasoning skills with the ability to interpret complex data and recommend solutions. * Ability to analyze multiple alternatives and evaluate potential business impacts to determine the best course of action. * Ability to scope, structure, and support projects and process improvements. * Strong problem-solving and critical thinking skills. * Ability to think conceptually, strategically, and creatively with minimal supervision. * Excellent verbal and written communication skills, including the ability to present findings to stakeholders using PowerPoint or in group settings. * Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment. * Detail-oriented, methodical, resourceful, and hands-on approach to analytical work. * Ability to build effective working relationships with internal and external stakeholders. * Collaborative mindset with the ability to work across functional teams to achieve shared goals. * Intellectual curiosity, openness to new ideas, and a hypothesis-driven, fact-based approach. * Adaptability and willingness to support changing business priorities. **Benefits**: * This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week) * Private Medical Insurance * Asociacion Solidarista * Life Insurance * Personal Day Off **_Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available_**