Material Analyst

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.  A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary ----------- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an **Customer Service Representative** located in **Juarez south Campus.** Reporting to the **Director Materials** the role involves responsibilities in charge of communicating  with customers and deal with customer's inquiries Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs  **What a typical day looks like:** * Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs * Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution * Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers * Interpret customer needs, recognize symptoms, causes and solutions. * Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed * Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension * In charge of tracking relevant metrics and drive action items based on results KPIs. * Review customer demand and communicate potential risks or constraints to internal stakeholders. * Maintain accurate information in ERP systems and customer portals. * Participate in customer meetings and provide regular business updates. * Ensure compliance with customer-specific requirements and service level expectations. * Generate reports related to customer demand, shipments, inventory, and service metrics. **The experience we’re looking to add to our team:** * Bachelor's degree in Business,, Industrial Engineering, International Business, or related field. * Experience supporting automotive customers. * Knowledge of customer portals and order management processes. * Strong problem-solving and customer relationship management skills. * Ability to work effectively in a fast-paced, cross-functional environment. * Advanced conversational English (written and verbal). * Excellent communication and negotiation skills. **What you’ll receive for the great work you provide:**   * Competitive Salary. * Life & Medical insurance. * Christmas Bonus. * Food Coupons. * Saving Fund. GR66 Job Category ------------ Global Procurement & Supply Chain Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [[email protected]](mailto:[email protected]) and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).