Mecca Liverpool - Zone Manager

**Are you ready to take your leadership career to the next level and join Australia's leading prestige beauty retailer?** **If so, we'd love to hear from you!** We're looking for a passionate **Zone Manager** to join our **MECCA Liverpool** team in **NSW** on a **part-time basis (22.5 hours per week).** **Perks as a Zone Manager at MECCA** * World-class education and development through **MECCAversity**, leadership programs and Zone Manager Summits. * Opportunities to earn more through our monthly performance bonus program. * A **generous** **team** **member discount** for you and your immediate family, plus a generous product allowance (subject to company policy). * A competitive Parental Support Program. **About the role** As a **Guardian of the Customer Experience**, you'll help lead the team to deliver exceptional experiences for every customer who walks through our doors. You are the **first point of escalation** for both team members and customers, you'll play a key role in creating a positive, solutions-focused environment while ensuring our high service standards are consistently delivered. Working closely with your **Store Manager** and **Floor Managers**, you'll contribute to all aspects of the business—supporting commercial outcomes, driving key business objectives, and fostering an engaged, high-performing team. **Day-to-day responsibilities** * Lead from the floor to deliver exceptional customer experiences and inspire your team through coaching and role modelling. * Act as the first point of escalation for team members and customers, confidently resolving challenges with care and professionalism. * Partner with the Store Manager and Floor Managers to drive business performance, achieve KPIs and execute key business priorities. * Coach, develop and motivate team members through regular feedback, recognition and in-the-moment support. * Support operational excellence, ensuring the store is set up for success every day. **What success looks like** * Previous experience leading and developing retail teams in a fast-paced environment. * A genuine passion for delivering exceptional customer experiences and creating MECCA magic. * Strong leadership skills with the confidence to coach, influence and provide meaningful feedback. * A collaborative mindset and the ability to build strong partnerships across the leadership team. * A proactive, solutions-focused approach with the ability to confidently make decisions and support others. **Requirements** * Availability to work late evenings and weekends. More than skin deep ------------------- At MECCA, we're committed to being a force for good—within and beyond the beauty industry. Through our sustainability program, **MECCA M-PACT**, we're embedding environmental and social sustainability into every part of our business, from our products and operations to our brands and suppliers. Through **MECCA M-POWER**, we're proud to support more than 20 incredible organisations working towards a future where the next generation can thrive. Together, we're helping improve women's access to education, health, safety and financial independence, while championing female-led businesses and elevating women's voices. **Join us, and together we can make the world over.** To learn more about life at MECCA Brands, visit: [https://www.mecca.com.au/retail-careers.html](https://www.mecca.com.au/retail-careers.html)