Medical Contact Center Assistant I

**Summary of Responsibilities:** * To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. * Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc. * Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources. * All other duties as needed or assigned. **Qualifications (Minimum Required):** * Completed college degree in any of the following: Nursing, Pharmacy, Physical Therapy, Medical Technology, Radiologic Technology * 1 year or more of inbound voice call center experience * Willingness to work on a hybrid setup in Greenhills, San Juan following a night shift schedule Learn more about our [EEO & Accommodations request here](https://careers.fortrea.com/us/en/eeo-and-accommodations).