Medical Records & Legal Support Specialist Remote

### Medical Records & Legal Support Specialist **Location:** Remote **Schedule:** U.S. Business Hours ****Apply here:**** ### About the Role We are seeking a highly organized and detail-oriented **Medical Records & Legal Support Specialist** to provide administrative support for a U.S.-based personal injury law firm. The role will initially focus on **medical records retrieval, billing and balance verification, provider follow-up, and case-related administrative support**, with opportunities to take on additional pre-settlement and property damage claim responsibilities as the engagement grows. ### Key Responsibilities * Request medical records and billing documentation from healthcare providers * Follow up persistently on outstanding medical record and billing requests * Perform balance checks and verify outstanding medical balances * Support administrative tasks related to subrogation * Maintain accurate documentation, records, and status updates * Communicate professionally with medical providers, insurance representatives, clients, and internal legal staff * Track requests through completion and proactively address delays * Identify and escalate missing documentation, discrepancies, and other issues * Support general administrative workflows related to personal injury cases * Assist with additional pre-settlement tasks, including requesting reductions, obtaining final subrogation information, and verifying balances * As needed, support property damage claims for motor vehicle accident cases, including vehicle repairs, rentals, replacement vehicles, and related claim coordination ### Qualifications * **Prior experience working with a U.S.-based personal injury law firm strongly preferred** * Experience with medical records retrieval and provider follow-up * Familiarity with medical billing, balance verification, and related documentation * Understanding of personal injury case workflows * Experience communicating with medical providers, insurance companies, and clients * Strong written and verbal English communication skills * Excellent attention to detail and documentation skills * Comfortable making outbound calls and persistently following up on outstanding requests * Ability to manage multiple open requests and follow-ups simultaneously * Strong organizational and task-management skills * Experience supporting motor vehicle accident cases is a plus * Spanish/English bilingual proficiency is a plus ### Technical Skills * Experience with legal case management systems preferred * Comfortable working with medical records portals and provider systems * Proficiency with Google Workspace and/or Microsoft Office * Experience using VoIP or phone systems for provider and client outreach * Ability to quickly learn client-specific legal and case management platforms ### What We're Looking For We're looking for someone who is **proactive, persistent, highly organized, and comfortable managing time-sensitive administrative workflows**. The ideal candidate can communicate professionally with multiple stakeholders, maintain accurate documentation, and consistently follow requests through to completion. ****Apply here:**** Originally posted on [Himalayas](https://himalayas.app)